Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crystal Sayles-Milliner

Decatur

Summary

Seasoned Tradeshow Account Manager with over twenty years of industry experience, excelling in client account management and collaborative teamwork. Successfully led multiple projects, ensuring timely execution and exceptional customer satisfaction. Skilled in budget management and proactive client engagement, driving account growth and enhancing service offerings.

Overview

15
15
years of professional experience

Work History

Tradeshow Account Manager

Abcom Inc./Exploring Inc
05.2024 - 09.2025
  • Act as the main point of contact for assigned clients, managing all aspects of tradeshow exhibit programs from concept through completion.
  • Collaborate with internal departments including design, production, logistics, and operations to ensure timely and accurate execution of projects.
  • Develop and manage detailed project timelines, budgets, and action plans.
  • Lead launch meetings and provide updates to clients and internal stakeholders.
  • Ensure that all deliverables meet client expectations, brand standards, and show regulations.
  • Provide onsite support at key events or shows as needed.
  • Prepare post-show recaps and manage client feedback to drive continuous improvement.
  • Identify opportunities for account growth and upselling of services.
  • Stay current on industry trends, exhibit technologies, and competitive landscape.

Project Manager

Pratt Industries/ Pratt Displays
12.2020 - 04.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build or quality.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Identified plans and resources required to meet project goals and objectives.
  • Organized and lead kick-off meetings for new projects.
  • Build estimates and review quotes.

Project Manager, Warehouse Coordinator

GES
01.2011 - 03.2020
  • Provided detailed project status updates to stakeholders and executive management.
  • Participate in work order reviews and pre-planning event meetings prior to each trade show.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Coordinate production of rental and custom exhibit projects.
  • Internal interaction with Graphics, Account Management Team, Operations, Purchasing and Design.
  • Review CAD drawings for accuracy.
  • Ensure projects were produced within budget.

Education

Bachelor of Science - Drafting Design Engineering Technology

Grambling State University
Grambling, LA
07-1988

Skills

  • Client account management
  • Customer engagement
  • Collaborative teamwork
  • Client engagement

Accomplishments

  • Served as an Account Manager for the AT&T Global Village at the 1996 Olympics

Timeline

Tradeshow Account Manager

Abcom Inc./Exploring Inc
05.2024 - 09.2025

Project Manager

Pratt Industries/ Pratt Displays
12.2020 - 04.2024

Project Manager, Warehouse Coordinator

GES
01.2011 - 03.2020

Bachelor of Science - Drafting Design Engineering Technology

Grambling State University

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Crystal Sayles-Milliner