Crystal Selwyn
Grovetown
Summary
Adept at optimizing service operations, I significantly enhanced efficiency and customer satisfaction at Doc Savage Heating & Air Conditioning, Inc. by implementing route optimization and software upgrades. My strong multitasking and organizational skills, coupled with a focus on continuous improvement and customer support, drove business growth and streamlined communication processes.
Overview
19
19
years of professional experience
Work History
Service Dispatcher
Doc Savage Heating & Air Conditioning, Inc.
02.2006 - Current
- Reduced response times with effective scheduling and route optimization strategies.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Contributed to business growth by identifying opportunities for upselling additional services during client interactions.
- Implemented new software systems to enhance dispatch operations and data management capabilities.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
Education
High School Diploma -
Harlem High School
Harlem, GA06-1997
Skills
- Strong multitasking
- Detail-oriented
- Stress tolerance
- Task delegation
- Customer focused
- Organizational skills
- Microsoft outlook, word, and Excel
- Bookkeeping
- Invoice processing
Timeline
Service Dispatcher
Doc Savage Heating & Air Conditioning, Inc.
02.2006 - Current
High School Diploma -
Harlem High School
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