Crystal Soto
Dallas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Surgical Coordinator
Buckhead Urogynecolgy
12.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Managed over 50 surgeries getting booked.
Licensed Realtor
AveNew Realty Corp
03.2022 - Current
- Buy and Sell properties for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised sellers staging homes to be more appealing to buyers, increasing average selling prices .
Surgical Coordinator/Office Manager
South Miami OBGYN
10.2019 - 10.2021
- Send surgical request to hospitals for surgeries with correct ICD-10 and diagnosis code
- Fax any clinical notes to the hospital
- Send pre-approval to insurances to approve the surgery
- Call insurances to make sure the approval was not denied
- Assist the doctor with managing the clinic and making sure inventory is up to date.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
Front Office Manager / Customer Service
Medical Associates
06.2016 - 06.2019
- Worked with customers to develop payment plans and bring accounts current
- Reviewed billing problems, researched issues, and resolved concerns
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies
- Trained and mentored staff on procedures, compliance requirements, and collections techniques
- Conducted performance reviews and implemented improvement plans
- Established and checked coding procedures, monitored reports and updated internal files
- Managed over 50 customer calls per day.
Education
High school diploma -
Skills
- G-Suite Google Workplace / Gmail
- Risk & Compliance
- Terms of Service
- Customer Experience
- MS Office/G-Suite
- Slack
- Marketing Automation Software
- CRM experience
- Zendesk
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Realtor
AveNew Realty Corp
03.2022 - Current
Surgical Coordinator
Buckhead Urogynecolgy
12.2021 - Current
Surgical Coordinator/Office Manager
South Miami OBGYN
10.2019 - 10.2021
Front Office Manager / Customer Service
Medical Associates
06.2016 - 06.2019
High school diploma -
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