Crystal Story

• Create and manage detailed client files by gathering required demographic, clinical, and financial information.
• Conduct comprehensive clinical and medical pre-admission assessments to determine eligibility and level of care.
• Verify insurance benefits and submit financial documentation using Microsoft Excel to ensure accurate billing and coverage approval.
• Perform weekly wellness checks and re-engagement outreach on prior inquiries to increase admissions conversion rates.
• Facilitate cross-department communication to streamline the admissions process and ensure a seamless client experience.
• Process incoming referrals and coordinate outgoing referrals when admission criteria are not met.
• Mentor and train new admissions staff, promoting compliance, efficiency, and professional growth within the team.

• Provide daily direct care and support to clients, ensuring safety, structure, and adherence to program guidelines.

• Lead psychoeducational groups focused on recovery skills, relapse prevention, coping strategies, and personal development.

• Maintain hourly client accountability and supervision to ensure safety and compliance with treatment protocols.

• Complete detailed end-of-shift charting and documentation for each client in accordance with clinical and regulatory standards.

• Communicate client updates effectively with clinical and medical teams to support individualized treatment planning.

• Assisted clients in developing coping strategies, enhancing their ability to manage substance use challenges effectively.

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• Worked with cross-functional teams to achieve goals.
• Delivered high-quality guest service, ensuring a positive and professional customer experience.
• Trained and onboarded new hires, providing coaching and performance feedback to support team success.
• Enforced COVID-19 safety protocols to maintain compliance with public health guidelines.
• Maintained strict adherence to food safety and sanitation standards.
• Supported daily operations to ensure efficiency, cleanliness, and customer satisfaction.

• Maintained up-to-date knowledge of customer accounts to ensure accurate service and issue resolution.
• Explained products, services, and associated benefits clearly to retail and business clients.
• Processed and confirmed payments, refunds, and account adjustments with accuracy and professionalism.
• Managed live chat support and responded to high-volume customer emails and phone inquiries.
• Assisted both retail and business accounts with complex questions and concerns while delivering exceptional customer service.
• Documented all interactions thoroughly to maintain compliance and service quality standards.

• Co-facilitate training sessions for prospective and current foster parents on partnering effectively with birth parents in recovery.
• Provide education on substance use disorders, recovery processes, and trauma-informed care principles.
• Advocated for mothers actively working case plans with Georgia Division of Family & Children Services to support reunification goals.
• Supported mothers navigating addiction recovery by connecting them with resources, treatment options, and community services.
• Promoted compassionate, strengths-based approaches to recovery and parenting reunification.

• Led daily operations by coordinating team schedules and optimizing workflow, resulting in improved customer service efficiency.
• Analyzed inventory data to improve stock management processes, reducing overstock and minimizing stockouts.
• Collaborated with department heads to strategize promotional displays, driving increased sales and enhancing overall store presentation.
• Monitored and evaluated team performance, providing constructive feedback that fostered a culture of continuous improvement and accountability.
• Implemented customer feedback initiatives to identify service gaps, driving strategies that enhanced the shopping experience.
• Facilitated team meetings to discuss sales performance and operational challenges, fostering open communication and collaborative problem-solving.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
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• Implemented quality control measures to uphold company standards.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.