Crystal Williams
Atlanta
Summary
Adaptable and reliable individual with a versatile background in healthcare administration. Known for exceptional time management and integrity, contributing to efficient scheduling and patient satisfaction. Prepared to leverage expertise to improve operational efficiencies and enhance patient experiences.
Overview
5
5
years of professional experience
Work History
Reception /Cashier / Intake
Southside Medical Center
07.2025 - Current
- Assisted patients with inquiries regarding healthcare services and benefits.
- Managed appointment scheduling and confirmations for optimal patient flow.
- Documented patient interactions accurately in electronic health record systems.
- Experience with Nextgen and Ethizo.
- Knowledgeable with operating more than one department, flexible with floating.
Front Desk Medical Receptionist
Ross Eye Care
03.2022 - 07.2025
- Coordinated communication between medical staff and patients, enhancing overall patient experience.
- Greeted patients and facilitated check-in process for efficient appointment scheduling.
- Processed insurance claims and verified coverage, reducing billing discrepancies and improving reimbursement rates for VSP.
- Scheduled follow-up appointments and reminders, ensuring continuity of care for patients post-visit.
- Maintained inventory of office supplies, optimizing procurement processes to reduce costs and improve efficiency.
Merchandiser
Lowes Home Improvment
01.2021 - 03.2023
- Led team in executing merchandising strategies to optimize product placement and drive sales.
- Analyzed market trends to adjust inventory levels and ensure product availability.
- Managed scheduling and workflow of merchandising staff to maximize productivity during peak seasons.
- Conducted regular audits of merchandise displays, ensuring compliance with brand standards and guidelines.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Assist Customers with purchasing, with knowledge of the products for purchasing
Education
High School Diploma -
Alonzo A Crim
Atlanta, GANo Degree - Sterilization Tech
Herzing University
Dearborn, MI04-2025
Associate of Science - Medical Billing And Coding
Herzing University
Atlanta, GA01-2009
Skills
- Customer service
- Work ethic and integrity
- Time management skills
- Attention to detail
Timeline
Reception /Cashier / Intake
Southside Medical Center
07.2025 - Current
Front Desk Medical Receptionist
Ross Eye Care
03.2022 - 07.2025
Merchandiser
Lowes Home Improvment
01.2021 - 03.2023
High School Diploma -
Alonzo A Crim
No Degree - Sterilization Tech
Herzing University
Associate of Science - Medical Billing And Coding
Herzing University