Crystal Backas
Decatur
Summary
Professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
5
5
years of professional experience
Work History
Senior Resolution Coordinator
Walmart
08.2020 - 04.2024
- Researched and analyzed customer complaints to identify trends, potential root causes, and opportunities for improvement
- Analyzed customer accounts to identify discrepancies and resolve billing issues
- Posted daily announcements regarding employee surveys and team encouragement
- Responded promptly to customer inquiries concerning services, bills, and payments
- Processed and sent invoices, adjustments, and credit memos to customers
- Answered customer invoice questions and resolved issues during invoicing and collection process.
Assistant Manager
T-Mobile
07.2019 - 12.2022
- Analyzed customer needs and preferences to recommend suitable products or services
- Performed troubleshooting for technical issues related to mobile devices
- Provided exceptional customer service and product knowledge
- Collaborated with management on developing strategic plans for achieving business goals
- Created reports on sales trends, inventory levels, and financial data
- Assisted customers in selecting their ideal device, plan, and accessories.
Health Care Customer Service Representative
Alorica
01.2019 - 08.2020
- Provided customer service support to healthcare clients and patients
- Assisted with inquiries and issues related to healthcare services and billing
- Coordinated with healthcare providers to ensure accurate information delivery
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.
Education
Associate of Science in Technology and Industrial Arts Education -
Georgia Southern University
04.2021
High School Diploma -
Eagles Landing High
05.2018
Skills
- Organizational Skills
- Time Management
- Competent Computer Skills
- Microsoft Word, Excel, PowerPoint
- Typing
- Data Input
- Customer Inquiries
- Data Collection
- Efficient Data Entry
- Critical Thinking
- Data Reporting
- Client Relationship Management
- Microsoft Word, Excel, PowerPoint
- Windows, iOS, Mac OS
Projects
Trust and Safety Pre-Arbitration, Walmart
Provided efficient support to customers during order cancellations.
Analyzed patterns and trends to identify potential fraudulent activity.
Collaborated with team members to develop innovative fraud strategies.
Analyzed account activities and transactions for any signs of fraud or suspicious behavior.
ART Account Review Team, Walmart
- Worked effectively and efficiently during live calls, chats, and emails to assist customers.
- Analyzed and processed refunds based on metrics and customers history.
- Analyzed patterns and trends to identify potential fraudulent activity.
- Analyzed account activities and transactions of fraud types, including identity theft, account takeover, and friendly fraud.
Timeline
Senior Resolution Coordinator
Walmart
08.2020 - 04.2024
Assistant Manager
T-Mobile
07.2019 - 12.2022
Health Care Customer Service Representative
Alorica
01.2019 - 08.2020
Associate of Science in Technology and Industrial Arts Education -
Georgia Southern University
High School Diploma -
Eagles Landing High
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