Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

CRYSTINA WILLIAMS

Kennesaw,GA

Summary

Accomplished Technical Account Manager with expertise in software development and web technologies. Dedicated to supporting enterprise accounts, I have a demonstrated ability to propose technical solutions effectively by simplifying complex concepts. I excel at fostering enduring relationships with senior executives and project-level resources. Proficiently managed a portfolio of 10 clients concurrently, ensuring exceptional customer service and personalized attention for each client.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Technical Account Manager - Voyager

Yardi
03.2024 - Current
  • Implemented metrics and KPIs related to high severity issue management, providing meaningful reports to management team.
  • Performed follow-up session after resolution of customer issue.
  • Prioritized, managed and provided oversight for production issue escalations.
  • Delivered analytic applications and services that generated insight on how to measurably improve.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Tested new software and hardware prior to deployment.
  • Installed and configured operating systems and applications.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Completed annual rent calculations using housing database software.

Accounting Specialist

Yardi, Yes Energy
06.2022 - 03.2024
  • Takes ownership for accounts payable including AP processing, managing vendors and collections, and processes invoices
  • Performs bookkeeping tasks
  • Tracks vendor payments and compiles information needed to accurately assist department
  • Assists in processing all departmental mail, posts resident payments through Yardi Systems Checkscan
  • Responsible for tracking and monitoring various payments, accounts, and requests
  • Assists in other projects as needed.
  • Input financial data and produced reports.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Contacted customers to immediately find resolutions for escalated issues.

Family Office Bookkeeper

Henssler Financial
07.2021 - 06.2022
  • Performs bookkeeping and bank reconciliation for all family accounts
  • Prepares and processes all accounts payable functions related to investment and family entities
  • Processes funding requests by family members, reviews and monitors account balances and spending
  • Tracks vendor payments and compiles information needed to accurately file 1099s
  • Assists in preparation of financial statements, bank reconciliations and asset tracking for depreciation
  • Responsible for tracking and monitoring various payments, accounts, and requests.

SFPP Senior Account Rep

State Farm Insurance Company
12.2019 - 07.2021
  • Demonstrated a basic working knowledge of divisional processes, applicable system applications and screens, all SFPP functions including, but not limited to billing and payment queues, system generated reviews, agency requests, pattern letters, policy types, standards and codes used by each division, associated policy, work screens and different processing for each line of business
  • Serves as a liaison between agency force, policyholders, and divisions to resolve account problems
  • Demonstrates an understanding of how state and local laws impact the billing processes.

Education

Bachelor of Science - Sociology, Minor in Criminology

Kennesaw State University
Kennesaw, GA
12.2020

Skills

  • Payment Processing
  • Ledger Updating
  • Invoice Processing
  • Data Collection
  • Software integration
  • System administration
  • Operational excellence
  • Product demonstrations
  • Technical presentations
  • Client onboarding

Affiliations

National Society of Leadership and Success

Alpha Kappa Delta Sociology Honor Society

Certification

  • Certified Occupancy Specialist, National Center for Housing Management - October 31, 2024
  • Certified Bookkeeper Professional, Kennesaw State University - April 25, 2022

Timeline

Associate Technical Account Manager - Voyager

Yardi
03.2024 - Current

Accounting Specialist

Yardi, Yes Energy
06.2022 - 03.2024

Family Office Bookkeeper

Henssler Financial
07.2021 - 06.2022

SFPP Senior Account Rep

State Farm Insurance Company
12.2019 - 07.2021

Bachelor of Science - Sociology, Minor in Criminology

Kennesaw State University

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CRYSTINA WILLIAMS