Cullen Bragg
Douglasville
Summary
Dynamic Emergency Communications Operator II with over 20 years at Cobb County Department of Emergency Communications. Expert in emergency situation response and customer service, recognized for life-saving achievements and effective team collaboration. Proven ability to remain calm under pressure while managing multiple high-stress calls, ensuring optimal outcomes for citizens and first responders alike.
Overview
21
21
years of professional experience
Work History
Emergency Communications Operator II
Cobb County Department of Emergency Communicatios
Marietta
12.2004 - Current
- Twenty plus years of experience in the Cobb County Department of Emergency Communications
- Georgia State Post Certified in Interviews and Interrogations
- Answer both emergency and non-emergency calls for service with friendly and polite approach to engage callers and deliver exceptional customer service.
- Dispatch calls for service from citizens, handle officer initiated radio traffic for Cobb County, City of Powder Springs, City of Austell, and City of Marietta Police Departments
- Dispatch for the Cobb County Sheriff's Office
- Dispatch calls for Cobb County and Marietta City Fire Departments
- Process Medical calls for service through proper medical protocols
- Process Fire calls for service through proper fire protocols
- Process Police calls for service through proper police protocols
- Developed strong professional relationships with co-workers, officers, fire personnel, and citizens through effective customer service skills
- Taken both non-life threatening as well as life-threatening calls for service
- Handle multiple situations at one time
- Member of the Department of Emergency Communications Tactical Dispatch Team
- Member of the Department of Emergency Communications Fire Communications Specialist Team
- Dispatcher for the Atlanta Braves Stadium in house and area police communications
- Recipient of life saving awards, stork awards ( for children born during a 911 call ), and bureau accommodations.
- Served as employment facilitator in the hiring unit for Cobb 911.
- Completed Guardian Leadership's course of "The Guardian's Path".
Education
Some College (No Degree) - Musice Education
Kennesaw State University
Kennesaw, GASkills
- Automated System Monitoring
- Emergency Situation Response
- Customer Service
- Flexible Schedule
- Caller Assistance
- Verbal and Written Communication
- Active Listening
- Telephone Etiquette
- Attention to Detail
- Critical Thinking
- Decision Making
- Team Collaboration
- Relationship Building
- Organizational Skills
- Multi-tasking
- Calm under severe stress situations
- Good Work Ethic
- Computer Skills
- Problem Resolution
- Listening and relating to callers and coworkers
Education and Training
other
Timeline
Emergency Communications Operator II
Cobb County Department of Emergency Communicatios
12.2004 - Current
Some College (No Degree) - Musice Education
Kennesaw State University
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