Cullen Hardin
Douglasville
Summary
Dynamic Industrial and Organizational Master's graduate from the University of Maryland Baltimore County, equipped with a strong foundation in leadership and research within customer service roles and academic settings. Proven ability to leverage technology and foster relationships, enhancing team performance and customer satisfaction. Expertise in training delivery and efficient task management ensures optimal operational effectiveness. Committed to driving organizational success through innovative solutions and strategic collaboration.
Overview
8
8
years of professional experience
Work History
FC Associate
Amazon.com Services LLC
11.2025 - Current
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Selected packing materials based on size, quantity and fragility of package contents.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Uber Partner Organizer
Uber HQ
10.2022 - Current
- Increased my productivity by implementing streamlined processes and effective mapping strategies
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers
- Handle ride requests professionally, respecting privacy boundaries of both riders and drivers
- Utilize technology effectively for managing ride requests, payments, and tracking trip progress
- Support local businesses through promoting their services during relevant conversations with passengers
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Customer Service/Associate
Safeway
08.2017 - 04.2024
- Onboarded by training new team members on POS system operation and customer service strategies
- Guided hundreds of customers with procuring purchases, locating items, etc.
- Provided technical assistance to customers with website navigation to join reward programs to promote loyalty
- Investigated and resolved computer issues with point of sale systems, card readers, and receipt printers to prevent customer delays
- Answered questions about store policies and concerns to support positive customer experiences
- Enforced and assisted with implementation of covid-19 security measures
- Participated in physical inventory counts periodically, verifying the accuracy of electronic records against actual merchandise quantities on hand.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- 30-38 hours weekly
Bank Ambassador
Capital One
01.2023 - 12.2023
- Assisted team with operational policies and procedures to drive services, ensuring Bank policy and Federal regulations compliance
- Guided customers to their financial destination
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
- Engaged guests in conversation to offer hospitality, aid in service recovery, and engender trust
- Processed customer transactions
- Ledger balancing
- Strong mathematical skills
- Assisted with computer/technology
- Answered customer inquiries regarding account balances transaction history, services charges, and interest rates
Education
Master of Professional Studies - Industrial And Organizational Psychology
University of Maryland - Baltimore County
Baltimore, MD12-2021
Bachelor of Arts - Psychology
Alabama State University
Montgomery, AL5 2019
Skills
- Stock replenishment
- Barcode scanning
- Warehouse safety
- Loading and unloading
- Hand-eye coordination
- Team collaboration
- Workplace organization
- Quality control
Affiliations
- American Psychological Association, 2018 to Current
Additional Information
US Citizen
Timeline
FC Associate
Amazon.com Services LLC
11.2025 - Current
Bank Ambassador
Capital One
01.2023 - 12.2023
Uber Partner Organizer
Uber HQ
10.2022 - Current
Customer Service/Associate
Safeway
08.2017 - 04.2024
Bachelor of Arts - Psychology
Alabama State University
Master of Professional Studies - Industrial And Organizational Psychology
University of Maryland - Baltimore County