Curtinia Perry
Hampton,Ga
Summary
Apt at maintaining relationships with customers and clients based on trust, loyalty and skilled service. Insightful seller with knowledge of data analysis, inventory management and shipment processing. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Background includes leading logistics teams with motivational and hands-on approach devoted to identifying and resolving problems quickly to minimize disruption.
Logistics professional with proven track record in optimizing supply chain processes and enhancing operational efficiency. Known for strong team collaboration and delivering reliable results in fluctuating conditions. Expertise in inventory management and process improvement, ensuring seamless operations.
Qualified Operations Supervisor with strong background in managing logistics operations. Guided teams to streamline processes and improve overall efficiency. Demonstrated skills in strategic planning and problem-solving to meet dynamic business needs.
Overview
13
13
years of professional experience
Work History
Logistics Operations Supervisor
Target
04.2024 - Current
- Conducted detailed analyses of logistical data to identify trends, forecast demand, and make informed decisions on resource allocation strategies.
- Developed and implemented contingency plans to address potential challenges in logistics operations, ensuring minimal disruptions to the supply chain.
- Mentored and developed staff, fostering a positive work environment that encouraged growth and collaboration.
- Collaborated with cross-functional teams to streamline workflows, improve communication channels, and increase overall efficiency within the organization.
- Monitored logistics performance and identified improvement opportunities.
- Monitored progress of tasks to provide feedback for improvement.
- Enforced team adherence to safety regulations and protocols.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Enhanced team productivity with regular training sessions on safety and operational procedures.
Customer Accounts Coordinator
B & G Equipment Company
09.2022 - 04.2024
- Reconciled customer accounts and identified discrepancies for further investigation.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Sought ways to improve processes and services provided.
Supply Chain Support Coordinator
KForce (Home Depot)
09.2020 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Liaised with vendors, delivery agents and HD store teams to develop solutions and accomplish shared objectives.
- Used ticketing systems to manage and process support actions and requests.
- Reviews pertinent data, identifies and evaluates options and recommends effective course of action to solve various issues.
Customer Service Specialist
Luxottica
06.2018 - 08.2020
- Reviewed account and service histories to identify trends and issues.
- Recommended improvements to products and services to mitigate complaints.
- Acts as liaison between logistics operations and commercial organizations
- Leverage SAP to monitor and manage service levels provided by ASC to customers.
- Own the collections and resolution of customer claims from the commercial organizations.
- Tracks and reports back to the business on customer service issues.
- Utilize reported KPI's to suggest process improvements, and implement new procedures.
- Detect and proactively communicate to operations on any issues preventing the smooth flow of customer orders, while assigning the appropriate priority and sense of urgency.
- Escalate critical customers experiencing issues unable to be resolved in the designated time frame to meet customer expectations.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
Repair Administator
Zodiac Aerospace
10.2016 - 06.2018
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Request lead time, cost, evaluation of work done by the repair shop and data to build the quote for non-priced materials or service and prepares and submits quotes to customer for approval.
- Prepares, enters, and follows-up on order to ensure customer set SLA requirements are met.
- Received, reviews, creates, and acknowledges customer purchase orders.
- Follows up on order to inform customer when shipments have been completed.
- Conducts necessary customer contact and correspondence in a manner to establish and maintain optimum relations.
- Supports RMA process.
- Monitors and resolve customer product and repair issues.
- Monitors backlog, status or order, and change request to proactively inform customers of current order status.
Senior Branch Customer Service Representative
Trimac Transportation
01.2015 - 09.2016
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Prepared all orders with company SAP system for customer pickup.
- Provides assistance via phone and email for customers and business partners concerning product delivery and returns.
- Diagnosed, assessed, and resolved problems and issues within the established level of service.
- Completed export shipment process, including drayage arrangement by coordinating with external departments and vendors, booking, international documents preparation, and tracking and tracing.
- Booked US export orders with ocean carrier via EDI and email.
- Completed Shipping BOLS and shipment instructions for loading personnel and carriers.
Assistant Transportation Manager
S & K Aerospace/ Pros IV
11.2012 - 01.2015
- Aided senior leadership with report generation to utilize process improvements.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
- Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
- Teamed with freight forwarder to verify vendor booked correct time for shipments and vendors to receive updates on delayed or early bookings.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Assisted with logistical support between customer and approved Source of Supply (SOS).
- Set goals for performance and deadlines in ways that comply with company mission.
- Monitored employee productivity providing constructive feedback and coaching.
- Addressed customer concerns and resolved issues in a timely manner.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles and facilities.
- Conducted research to address shipping errors and packaging mistakes.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Quality Control Supervisor
Genco ATC
08.2011 - 11.2012
- Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
- Studied processes and systems using quality tools to analyze production costs, identified non-value-added activities and made process improvement recommendations.
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Outlined remediation plans to standardize results to meet compliance regulations.
- Analyzed issues and recommended corrective actions to improve final results.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
Education
Some College (No Degree) -
Alabama State University
High School Diploma -
Spalding High School
05.2005
Skills
- Inventory Management and Logistics in a distribution/transportation environment
- Critical thinking
- Adaptability and flexibility
- Labor management
- Organizational planning and project management
- Shipment processing
- Process improvement
- MS Office
- Inventory management
- Relationship development
- Problem resolution
- Operational improvement
- Project organization
- Planning and coordination
- Customer Relationship Development
- Warehouse management
- Logistics planning
- Warehouse safety
- Warehouse operations
- Correcting Discrepancies
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Logistics Operations Supervisor
Target
04.2024 - Current
Customer Accounts Coordinator
B & G Equipment Company
09.2022 - 04.2024
Supply Chain Support Coordinator
KForce (Home Depot)
09.2020 - 09.2022
Customer Service Specialist
Luxottica
06.2018 - 08.2020
Repair Administator
Zodiac Aerospace
10.2016 - 06.2018
Senior Branch Customer Service Representative
Trimac Transportation
01.2015 - 09.2016
Assistant Transportation Manager
S & K Aerospace/ Pros IV
11.2012 - 01.2015
Quality Control Supervisor
Genco ATC
08.2011 - 11.2012
High School Diploma -
Spalding High School
Some College (No Degree) -
Alabama State University
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