Curtis Barnes
Rex
Summary
Versatile and dynamic professional with a background at Carmax, adept in vehicle restoration and exceptional customer service. Spearheaded a training program, enhancing team proficiency. Skilled in conflict resolution and efficient problem-solving, consistently improving customer satisfaction and loyalty. Expertise in computer applications complements a track record of driving operational excellence and customer engagement.
Overview
7
7
years of professional experience
Work History
Automotive Detail Technician
Carmax
06.2021 - Current
- Make specific repairs and restore interiors of vehicles to remove dirt and debris.
- Handle minor exterior damage and cosmetic issues.
- Initiated a training program for new hires, ensuring all team members were knowledgeable about company standards and procedures.
- Conducted thorough inspections of vehicles before and after detailing to identify any areas that required additional attention or improvement.
- Maximized workflow efficiency by regularly tracking and replenishing inventory of cleaning supplies, tools, and equipment.
- Streamlined detailing procedures by collaborating with coworkers to devise efficient work methods.
- Maintained knowledge of industry best practices, staying up-to-date on new products and techniques for optimal vehicle care.
Sales Associate
Lowes
03.2019 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Customer Service Representative
Barnes And Noble Bookstore
11.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
High School Diploma -
Mt. Zion High School
Jonesboro, GA05-2013
Skills
- Excellent people skills
- Problem resolution
- Computer proficiency
- Vehicle inspection
- Exceptional customer service
- Reliable and punctual
- Call center experience
- Problem-solving skills
- Critical thinking
- Restoration
- Sales expertise
- Customer service
Accomplishments
- President's Club- Diamond level at Carmax
- Special role assigned to train enhance and the skills of new hire and current asociates.
President's club -Diamond Level
Achieved diamond level by reaching top 6-10% of company in specific field of work.
Timeline
Automotive Detail Technician
Carmax
06.2021 - Current
Sales Associate
Lowes
03.2019 - 11.2021
Customer Service Representative
Barnes And Noble Bookstore
11.2017 - 02.2019
High School Diploma -
Mt. Zion High School
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