Curtis Bynoe
Stone Mountain
Summary
Results-driven operations and records management leader skilled in regulatory compliance and customer service initiatives. Expertise in improving workflows, managing records systems, and enhancing operational efficiency across diverse organizations. Recognized for leadership in process enhancement and project management, delivering high standards of service and compliance while mentoring teams to achieve project goals and strengthen client relationships.
Overview
16
16
years of professional experience
Work History
PRODUCER & FILM PRODUCTION CONTRACTOR
CULTURE BROS. LLC
Atlanta
01.2015 - Current
- Developed creative concepts in collaboration with directors and writers.
- Organized casting calls and auditions to select suitable talent for productions.
- Managed budgets and resources, ensuring alignment with project goals and successful outcomes.
- Coordinated multiple entertainment productions for MTV, BET, VH1, and Revolt TV, enhancing visibility and operational synergy.
- Budget planning & management - work with internal clients, suppliers, and corporate finance to plan and manage budget before, during, and after project implementation.
- Project planning & execution - implemented teams through the conclusion of the project Includes: gathering License, Location scouting, developing production crews, set design, creating project plans and managing issues & budgets.
- Supervised crew members during filming to maintain workflow efficiency.
- Facilitated cross-department communication, improving collaboration and streamlining project workflows.
- Ensure on-time and on-budget delivery of projects in line with business and quality success criteria.
- Oversaw post-production processes, ensuring timely delivery of final edits.
- Assisted Executive Producers in monitoring and controlling production budgets.
RECORDS RETENTION SUPERVISOR
GEORGIA DEPARTMENT OF HEALTH
Atlanta
01.2023 - 02.2026
- Directed daily operations of records management, ensuring efficient creation and accurate inventory control.
- Led team of 8-10 staff members to maintain compliance with organizational and regulatory standards.
- Supervised retention strategies that improved client engagement and satisfaction.
- Analyzed retention data, identifying trends that informed strategic decision-making.
- Coordinated training sessions on customer service best practices, enhancing staff performance.
- Conducted regular meetings with staff to align on department goals.
- Collaborated with cross-functional teams to refine service delivery processes for improved efficiency.
- Worked closely with IT department to develop automated systems for streamlined customer account management.
QUALITY CONTROL SPECIALIST
GEORGIA DEPARTMENT OF HEALTH
Atlanta
01.2017 - 01.2023
- Established rapport with individuals at all organizational levels through effective interpersonal skills.
- Collaborated with vital records departments and external customers to provide exceptional service and support.
- Utilized various state systems to locate crucial records requests efficiently.
- Digitized vital documents for state use, ensuring accurate record maintenance and accessibility.
- Managed inventory logs and coordinated shipping of birth certificate paper to counties in Georgia.
- Prepared operational reports to enhance overall efficiency.
- Communicated effectively with clients to reach mutually agreeable solutions.
- Guided colleagues on performance improvement strategies, facilitating timely recovery to acceptable standards.
CONTRACTED STATE EMPLOYEE
APPLE ONE TEMP AGENCY
Atlanta
01.2016 - 01.2017
- Communicated with internal customers to understand current and future demands within the Department.
- Performed outstanding Customer Service while consistently exceeding quota(s).
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Explored alternative strategies to enhance efficiency. to develop efficient workflows to promote efficient practices.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve goals and address issues related to products and services.
- Accurately entered data into the system.
ENROLLMENT SPECIALIST
ALERE INC.
Marietta
02.2013 - 10.2015
- Educated and enrolled insured members in chronic disease management programs for Diabetes, Heart Failure, COPD and Depression.
- Enrolled expecting mothers into maternity programs to effectively manage high-risk pregnancies.
- Delivered exceptional customer service, consistently surpassing enrollment quotas.
- Collaborated with nurse team to facilitate timely and accurate completion of enrollments.
- Completed accurate case entries prior to nurse review.
- Verified all members ensuring integrity and confidentiality by following HIPAA.
- Demonstrated understanding of medical terminology and procedure coding in healthcare settings.
- Utilized multiple systems and reference materials to accurately complete claim entry.
- Responsible for keeping up to date with any changes and instructions for various insurance carriers.
CONTENT MANAGER
OVNTV
Atlanta
11.2010 - 01.2013
- Oversaw operations and management of video content system, ensuring timely program airing.
- Developed and edited content.
- Planned and managed productions for Live Broadcast Events with Telecaster.
- Developed and analyzed performance forecasts and end user reports to inform strategic decisions.
- Applied operations management knowledge to enhance organizational processes and communication strategies.
- Managed daily workload and collaborated with the Operations Manager to adjust staffing levels.
- Responsibilities consisted of leadership, system operation, and management of content.
- Supervised content was being delivered at the highest availability.
- Organized key work strategies for client accounts, fostering repeat business and client satisfaction.
Education
MEDIA PRODUCTION -
AMERICAN INTERCONTINENTAL UNIVERSITY
06-2003
Skills
- Quality assurance and control
- Regulatory compliance
- Records management
- Data analysis
- Project management and planning
- Team management and leadership
- Internal audits
- Stakeholder engagement
- Client relations
- Healthcare regulations
- Conflict resolution
- Mentoring colleagues
- Records management and organization
Computer Competencies
- Microsoft Office: Excel, Outlook, PowerPoint, Word
- SQL
- Papervision
- Paper Flow
- Gavers
Timeline
RECORDS RETENTION SUPERVISOR
GEORGIA DEPARTMENT OF HEALTH
01.2023 - 02.2026
QUALITY CONTROL SPECIALIST
GEORGIA DEPARTMENT OF HEALTH
01.2017 - 01.2023
CONTRACTED STATE EMPLOYEE
APPLE ONE TEMP AGENCY
01.2016 - 01.2017
PRODUCER & FILM PRODUCTION CONTRACTOR
CULTURE BROS. LLC
01.2015 - Current
ENROLLMENT SPECIALIST
ALERE INC.
02.2013 - 10.2015
CONTENT MANAGER
OVNTV
11.2010 - 01.2013
MEDIA PRODUCTION -
AMERICAN INTERCONTINENTAL UNIVERSITY