Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Curtis Harvey

Fayetteville

Summary

Enthusiastic and aspiring IT professional with a strong foundation in computer systems, software applications, and troubleshooting techniques. Quick learner with a passion for problem solving and a commitment to delivering excellent user support. Skilled in adapting to new technologies, following technical procedures, and collaborating with team members to achieve goals. Eager to apply academic knowledge and self taught skills to contribute to efficient IT operations and grow in a dynamic technology environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service

Kroger
01.2025 - Current
  • Developed customer support, communication, and issue resolution skills, essential for IT service roles.
  • Provided technical troubleshooting for point-of-sale (POS) systems and in-store technology.

Customer Service

The Home Depot
03.2024 - 11.2024
  • Developed customer support, communication, and issue resolution skills.
  • Provided technical troubleshooting for POS systems and in-store technology.

Sorter

Amazon Warehouse
03.2023 - 02.2024
  • Strengthened problem-solving and troubleshooting skills in a fast-paced environment.
  • Adapted to strict deadlines and team-based workflows, ensuring efficient operations.

Web Development Intern

Spalding County Works
01.2023 - 05.2023
  • Provided hardware and software troubleshooting for end users, ensuring seamless daily operations.
  • Assisted in break-fix support, imaging, and hardware lifecycle replacements to maintain system reliability.
  • Supported Microsoft Teams conference room setup and troubleshooting, improving remote collaboration.
  • Diagnosed and resolved email and security issues within Microsoft 365 and Exchange Online.
  • Developed PowerShell scripts to automate IT tasks, reducing manual workloads.
  • Partnered with senior analysts to educate users on best practices in technology usage.

Cashier & Customer Service

Wendy’s
03.2022 - 03.2023
  • Developed customer support and technical troubleshooting for POS systems.

Customer Service

Walmart
11.2020 - 07.2021
  • Developed customer support and troubleshooting skills for POS systems.

Customer Service

Little Caesars
08.2019 - 01.2020
  • Developed customer support and troubleshooting skills for POS systems.

Education

Associate's Degree - Cybersecurity

Southern Crescent Technical College
Griffin, GA
05.2024

Associate's Degree - Computer Programming

Southern Crescent Technical College
Griffin, GA
05.2023

Associate's Degree - Web Development

Southern Crescent Technical College
Griffin, GA
05.2023

Skills

  • End-User Support & Troubleshooting: Windows 10/11, PC hardware diagnostics, break-fix, imaging, remote desktop
  • Messaging & Collaboration: Microsoft Teams, Outlook, Microsoft Exchange, SharePoint
  • Security & Compliance: Email security (SPF, DMARC, DKIM), malware protection, retention policies
  • Microsoft 365 & Azure: Active Directory, Intune, Microsoft 365 Administration
  • Scripting & Automation: PowerShell, Graph API
  • Networking & IT Support: TCP/IP, network troubleshooting, conference room AV support
  • Data & Reporting (Preferred Skill): Power BI, SQL

Certification

  • CompTIA IT Fundamentals (ITF+) - 2021
  • C++ Programmer Certification - 2023

Timeline

Customer Service

Kroger
01.2025 - Current

Customer Service

The Home Depot
03.2024 - 11.2024

Sorter

Amazon Warehouse
03.2023 - 02.2024

Web Development Intern

Spalding County Works
01.2023 - 05.2023

Cashier & Customer Service

Wendy’s
03.2022 - 03.2023

Customer Service

Walmart
11.2020 - 07.2021

Customer Service

Little Caesars
08.2019 - 01.2020

Associate's Degree - Computer Programming

Southern Crescent Technical College

Associate's Degree - Web Development

Southern Crescent Technical College

Associate's Degree - Cybersecurity

Southern Crescent Technical College

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Curtis Harvey