Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Curtis Huff

Dallas

Summary

Dynamic Membership Manager with a proven track record at Onelife Fitness, excelling in sales strategy development and client-focused engagement. Achieved significant retention improvements through innovative member programs and effective team collaboration. Recognized for creative problem-solving and maintaining a positive attitude while driving results in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

Membership Manager

Onelife Fitness
11.2023 - 02.2025
  • Developed and implemented member engagement strategies to enhance retention rates.
  • Coordinated onboarding processes for new members, ensuring seamless integration into community programs.
  • Assisted in planning and executing promotional events to boost membership enrollment and visibility.
  • Monitored membership trends to identify opportunities for improvement and targeted outreach.
  • Collaborated with fitness staff to align programs with member interests and satisfaction levels.
  • Trained team members on best practices for member interaction, fostering a supportive environment.
  • Negotiated partnerships with external vendors to offer exclusive discounts or promotions for members only.

Technical Support Representative

CallRail
05.2020 - 05.2023
  • Resolved customer inquiries through phone, email, and chat support channels.
  • Diagnosed technical issues and provided step-by-step troubleshooting guidance.
  • Documented support interactions in ticketing system to maintain accurate records.
  • Collaborated with team members to share knowledge and improve service quality.
  • Escalated complex issues to senior technicians for advanced resolution strategies.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Member Services

Planet Fitness
03.2020 - 04.2020
  • Received numerous commendations from supervisors for consistently exceeding performance expectations in delivering member services.
  • Mentored junior staff members, empowering them with the skills needed to excel in their roles as Member Services Representatives.
  • Facilitated smooth transitions during system upgrades or process changes, ensuring minimal disruption to member services.

Mail Processing Clerk

United States Postal Service, USPS
11.2019 - 03.2020
  • Collaborated with team members to maintain workflow efficiency and meet daily processing goals.
  • Operated high-speed sorting machines to efficiently process incoming and outgoing mail.
  • Implemented best practices for packaging and labeling to enhance shipping accuracy and speed.

Leading Petty Officer Supply S-1 Division

United States Navy, USN
06.2014 - 10.2018
  • Supervised training programs for junior personnel, enhancing operational readiness and team cohesion.
  • Developed and implemented maintenance schedules for equipment, ensuring optimal performance and reliability.
  • Coordinated logistics for personnel movements, improving mission efficiency and deployment timelines.
  • Conducted safety inspections and risk assessments, promoting compliance with Navy regulations and procedures.
  • Manage the command's post office and services.
  • Provided chart the course training for all junior level leaders E1-E5.
  • Expedited vital consumable and repair parts during 12 replenishments at sea across three numbered fleets with 100% accountability.
  • Created and processed receiving documents for over 2M gallons of fuel received onboard.
  • Monitored multiple databases to keep track of all company inventory.
  • Completed 192 maintenance checks with 100% accomplishment rating.
  • Initiated $350,000 of vital equipment as the commands only Government Purchase Card Holder.
  • Increased supply departments net effectiveness by scoring an overall 92.31% during a major SMC inspection.
  • Lead 13 personnel of daily logistics and financial duties.

Education

Business Administration And Management

Bauder College
Atlanta, GA
12-2013

Skills

  • Sales strategy development
  • Brand Awareness
  • Results Oriented
  • Client Focused
  • Organized Professional
  • Quick Learner
  • Creative Problem Solving
  • Positive attitude
  • Teamwork and collaboration

Affiliations

  • Command Fitness Leader
  • Co-Founder and Vice President of USS HARPERS FERRY Junior Enlisted Association of 85 members
  • Member of Coalition of Sailors Against Destructive Decisions
  • Member of the Multicultural Committee
  • Assistant Command Fitness Leader of 350 Navy personnel
  • Burial at sea participant for 20 remains
  • Awarded the Navy and Marine Corps Achievement Medal

Timeline

Membership Manager

Onelife Fitness
11.2023 - 02.2025

Technical Support Representative

CallRail
05.2020 - 05.2023

Member Services

Planet Fitness
03.2020 - 04.2020

Mail Processing Clerk

United States Postal Service, USPS
11.2019 - 03.2020

Leading Petty Officer Supply S-1 Division

United States Navy, USN
06.2014 - 10.2018

Business Administration And Management

Bauder College

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Curtis Huff