Curtis Lee
Cedartown
Summary
- Acknowledged for delivering concise and effective work in dynamic settings.
- Led initiatives to foster collaboration among team members.
- Developed personal connections with coworkers to strengthen team dynamics.
- Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Academy Sports + Outdoors
08.2025 - Current
- Assisted customers in locating products, enhancing their shopping experience and satisfaction.
- Managed inventory levels, restocking shelves to maintain product availability for customers.
- Collaborated with team members to resolve customer issues, fostering a positive work environment.
- Maintained a clean and organized storefront, contributing to an inviting shopping atmosphere.
- Provided product recommendations based on customer needs, improving overall sales performance.
- Engaged in active listening to understand customer needs, resulting in tailored service solutions.
- Communicated promotions and sales events effectively, driving customer engagement and interest.
- Maintained knowledge of store policies and procedures, ensuring compliance in customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Theater Assistant Manager
Conyers Rockdale Council for the Arts
01.2025 - 04.2025
- Facilitated daily operational processes to maintain optimal efficiency and productivity.
- Collaborated with management to enhance sales performance and elevate customer satisfaction.
- Performed systematic inventory assessments to uphold accuracy in stock management and reduce shrinkage risks.
- Managed resolution of customer complaints and concerns to maintain high levels of customer satisfaction.
- Assumed managerial responsibilities to maintain operational effectiveness and support team performance.
- Established and maintained robust relationships with vendors and suppliers to optimize procurement processes.
- Conducted analysis of sales data to inform strategic decision-making and enhance performance.
- Ensured precise documentation of financial transactions to support effective financial management and reporting.
- Managed planning and execution of special events and promotions to enhance customer experience while adhering to budget limitations.
Billboard Installer
Lamar Advertising
05.2024 - 10.2024
- Coordinated installation and routine maintenance of billboards, ensuring compliance with safety standards and aesthetic quality.
- Managed upkeep and restoration of various structures to prolong lifespan and enhance usability.
- Conducted inspections and repairs on billboard surfaces to ensure optimal presentation.
- Balanced individual responsibilities with collaborative efforts to enhance overall productivity.
- Coordinated and adjusted work schedules to align with project demands and team availability.
Delivery Driver
Papa John's
09.2023 - 11.2023
- Implemented measures to guarantee safe and high-quality pizza delivery to customers.
- Facilitated efficient unloading of oven and prepared pizzas for packaging to ensure timely delivery.
- Supported operations by ensuring a tidy and inviting atmosphere for patrons.
- Executed kitchen prep tasks to maintain high standards of food quality and safety.
Cutco Sales Representative
Cutco
06.2018 - 09.2018
- Executed outbound calling initiatives to engage potential customers.
- Mastered operation of new software program to enhance workflow efficiency.
- Executed customer engagement strategies by adhering to a scripted approach.
- Oversaw scheduling processes for customer appointments.
- Delivered engaging live product demonstrations to enhance customer understanding.
- Influenced customer purchasing decisions by showcasing product benefits and features.
- Adapted quickly to dynamic and competitive environments to enhance skill set.
Education
Some College - Finance
Jacksonville State University
Jacksonville, AL03.2023
High school diploma - undefined
Cedartown High School
Cedartown, GA05.2021
Skills
- Assisted customers with product-related questions and provided solutions to enhance overall experience
- Coordinated collaborative efforts across departments to streamline work flow
- Applied comprehensive computer skills to streamline processes for seven years
- Oversaw production schedules and coordinated performances for four years
Languages
English - Fluent
Timeline
Customer Service Representative
Academy Sports + Outdoors
08.2025 - Current
Theater Assistant Manager
Conyers Rockdale Council for the Arts
01.2025 - 04.2025
Billboard Installer
Lamar Advertising
05.2024 - 10.2024
Delivery Driver
Papa John's
09.2023 - 11.2023
Cutco Sales Representative
Cutco
06.2018 - 09.2018
Some College - Finance
Jacksonville State University
High school diploma - undefined
Cedartown High School