Curtis Miller
Atlanta
Summary
Dynamic and results-driven Customer Service Leader with extensive experience in high-volume service and operations environments. Proven success at Lowe’s and current CSR Lead at Best Foot Forward Solution Services, with a strong track record in team leadership, customer engagement, and process improvement—contributed to a 20% reduction in loading times through enhanced safety and efficiency. Impeccable team player with a positive, solutions-focused attitude and a demonstrated ability to build rapport with clients. Passionate about maintaining customer satisfaction, cultivating partnerships, and driving business growth through exceptional service and communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Best Food Forward Solution Services
Tucker
09.2024 - Current
- Trained new staff on customer service protocols and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Shift Leader
Lowe's
Alpharetta
05.2024 - 08.2024
- Assisted team with various tasks, such as lifting heavy objects and packing boxes.
- Followed safety protocols when operating heavy machinery, such as forklifts or pallet jacks.
- Performed daily maintenance checks on all material handling equipment used in the warehouse.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Report any damaged goods immediately to the supervisor for further inspection or repair.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner, according to company standards.
- Inspected merchandise for damages prior to loading it onto trucks.
- Collaborated with team members to complete projects in a timely manner.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Assisted customers with loading purchases into their vehicles upon request.
- Kept the loading dock clear and free of debris, minimizing accidents and injuries.
- Filled and leveled-off products to stack evenly on pallets.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Provided excellent customer service by loading items into customers' vehicles.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Movie Theater Employee
LOOK Dine-In Cinema
05.2024 - 06.2024
- Monitored auditoriums throughout movie presentations to ensure guest satisfaction.
- Ensured compliance with health regulations related to food handling practices.
- Performed daily inventory counts on concession products, such as popcorn, candy, and fountain drinks.
- Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
- Maintained high levels of confidentiality when dealing with the personal information of customers or staff members.
- Communicated effectively between departments regarding any changes or updates in services or policies.
- Resolved customer complaints in a professional manner while maintaining the company's standards of quality service.
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
- Assisted with opening and closing duties, such as counting money in the register drawer, and setting up theaters for showings.
- Verified that all safety protocols were followed during movie screenings.
- Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
- Worked closely with the management team to complete assigned tasks efficiently.
- Handled emergency situations calmly, following protocols to ensure guest safety.
- Coordinated with cleaning staff to ensure theaters were sanitized and adhered to health regulations.
- Monitored theater equipment and facilities, reporting any malfunctions or issues to management promptly.
- Patrolled hallways and movie rooms during showtimes, and performed security procedures.
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
- I took misplaced customer items to the lost and found areas and reported complex issues to my supervisors.
- Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
- Conducted ticket checks and crowd control during peak times to ensure a smooth flow of guests.
Employee
MOD Pizza
Atlanta
01.2023 - 02.2024
- Identified the needs of customers promptly and efficiently.
- Achieved cost savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems, and implement solutions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Chamblee Charter High School
Chamblee, GA05-2024
Skills
- Raw material handling
- Load balancing
- Receiving support
- Warehouse safety
- Workplace organization
- Safety monitoring
- Loading and unloading
- OSHA standards
- Hand-eye coordination
- Package inspection
- Sorting and labeling
- Material Handling Equipment
- Pallet jack operation
- Storage Area Management
- Customer service
- Safety protocols
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Quality control assurance
- Staff supervision
- Creative problem solving
- Team motivation
- Verbal and written communication
- Interpersonal relations
- Performance metrics
- Team collaboration and leadership
- Staff training and development
- Shift paperwork completion
- Customer service management
- Professional appearance
- Staff engagement
- Assigning work
- Shift leadership
- Positive attitude
- Problem-solving
- Follow-up procedures
- Flexible schedule
- Customer service focus
- Daily briefing facilitation
- Policy and procedure enforcement
- Team leadership
- Strong verbal and written communication
- Employee attendance monitoring
- Data entry
- Technical troubleshooting
- Process improvement
- Active listening
- Employee training
- Documentation
- Positive and professional
- Professional telephone demeanor
- Multitasking and organization
- Adaptability and flexibility
- Negotiation strategies
- Problem resolution
- Call center operations
- Complaint resolution
- De-escalation techniques
Timeline
Customer Service Representative
Best Food Forward Solution Services
09.2024 - Current
Shift Leader
Lowe's
05.2024 - 08.2024
Movie Theater Employee
LOOK Dine-In Cinema
05.2024 - 06.2024
Employee
MOD Pizza
01.2023 - 02.2024
High School Diploma -
Chamblee Charter High School
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