Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Miller

Atlanta

Summary

Dynamic and results-driven Customer Service Leader with extensive experience in high-volume service and operations environments. Proven success at Lowe’s and current CSR Lead at Best Foot Forward Solution Services, with a strong track record in team leadership, customer engagement, and process improvement—contributed to a 20% reduction in loading times through enhanced safety and efficiency. Impeccable team player with a positive, solutions-focused attitude and a demonstrated ability to build rapport with clients. Passionate about maintaining customer satisfaction, cultivating partnerships, and driving business growth through exceptional service and communication.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Best Food Forward Solution Services
Tucker
09.2024 - Current
  • Trained new staff on customer service protocols and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Shift Leader

Lowe's
Alpharetta
05.2024 - 08.2024
  • Assisted team with various tasks, such as lifting heavy objects and packing boxes.
  • Followed safety protocols when operating heavy machinery, such as forklifts or pallet jacks.
  • Performed daily maintenance checks on all material handling equipment used in the warehouse.
  • Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
  • Report any damaged goods immediately to the supervisor for further inspection or repair.
  • Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner, according to company standards.
  • Inspected merchandise for damages prior to loading it onto trucks.
  • Collaborated with team members to complete projects in a timely manner.
  • Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
  • Assisted customers with loading purchases into their vehicles upon request.
  • Kept the loading dock clear and free of debris, minimizing accidents and injuries.
  • Filled and leveled-off products to stack evenly on pallets.
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.
  • Provided excellent customer service by loading items into customers' vehicles.
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Movie Theater Employee

LOOK Dine-In Cinema
05.2024 - 06.2024
  • Monitored auditoriums throughout movie presentations to ensure guest satisfaction.
  • Ensured compliance with health regulations related to food handling practices.
  • Performed daily inventory counts on concession products, such as popcorn, candy, and fountain drinks.
  • Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
  • Maintained high levels of confidentiality when dealing with the personal information of customers or staff members.
  • Communicated effectively between departments regarding any changes or updates in services or policies.
  • Resolved customer complaints in a professional manner while maintaining the company's standards of quality service.
  • Greeted customers and provided information about movies, tickets, concessions, and theater policies.
  • Assisted with opening and closing duties, such as counting money in the register drawer, and setting up theaters for showings.
  • Verified that all safety protocols were followed during movie screenings.
  • Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
  • Worked closely with the management team to complete assigned tasks efficiently.
  • Handled emergency situations calmly, following protocols to ensure guest safety.
  • Coordinated with cleaning staff to ensure theaters were sanitized and adhered to health regulations.
  • Monitored theater equipment and facilities, reporting any malfunctions or issues to management promptly.
  • Patrolled hallways and movie rooms during showtimes, and performed security procedures.
  • Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
  • I took misplaced customer items to the lost and found areas and reported complex issues to my supervisors.
  • Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
  • Conducted ticket checks and crowd control during peak times to ensure a smooth flow of guests.

Employee

MOD Pizza
Atlanta
01.2023 - 02.2024
  • Identified the needs of customers promptly and efficiently.
  • Achieved cost savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems, and implement solutions.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

High School Diploma -

Chamblee Charter High School
Chamblee, GA
05-2024

Skills

  • Raw material handling
  • Load balancing
  • Receiving support
  • Warehouse safety
  • Workplace organization
  • Safety monitoring
  • Loading and unloading
  • OSHA standards
  • Hand-eye coordination
  • Package inspection
  • Sorting and labeling
  • Material Handling Equipment
  • Pallet jack operation
  • Storage Area Management
  • Customer service
  • Safety protocols
  • Problem solving
  • Team collaboration
  • Time management
  • Attention to detail
  • Effective communication
  • Quality control assurance
  • Staff supervision
  • Creative problem solving
  • Team motivation
  • Verbal and written communication
  • Interpersonal relations
  • Performance metrics
  • Team collaboration and leadership
  • Staff training and development
  • Shift paperwork completion
  • Customer service management
  • Professional appearance
  • Staff engagement
  • Assigning work
  • Shift leadership
  • Positive attitude
  • Problem-solving
  • Follow-up procedures
  • Flexible schedule
  • Customer service focus
  • Daily briefing facilitation
  • Policy and procedure enforcement
  • Team leadership
  • Strong verbal and written communication
  • Employee attendance monitoring
  • Data entry
  • Technical troubleshooting
  • Process improvement
  • Active listening
  • Employee training
  • Documentation
  • Positive and professional
  • Professional telephone demeanor
  • Multitasking and organization
  • Adaptability and flexibility
  • Negotiation strategies
  • Problem resolution
  • Call center operations
  • Complaint resolution
  • De-escalation techniques

Timeline

Customer Service Representative

Best Food Forward Solution Services
09.2024 - Current

Shift Leader

Lowe's
05.2024 - 08.2024

Movie Theater Employee

LOOK Dine-In Cinema
05.2024 - 06.2024

Employee

MOD Pizza
01.2023 - 02.2024

High School Diploma -

Chamblee Charter High School

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Curtis Miller