Curtis Price
Atlanta
Summary
Highly motivated professional with an extensive background specializing in Customer Service. I have excellent communication skills with exceptional organizational, interpersonal and presentation skills, and looking to secure a position with a dynamic organization that will help to apply knowledge, leadership and communication skills. Dependable candidate experienced in navigating long-haul routes and managing paperwork for cross-border shipments. In-depth knowledge of route logistics and vehicle maintenance needs. Physically fit individual possessing excellent physical stamina to move and lift heavy items and good knowledge of local and highway roads.
Overview
18
18
years of professional experience
Work History
Owner/Operator
CSP Logistics And Transportation LLC
08.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Operated with safety and skill to avoid accidents and delays.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted audit inspections and independent checks to verify parts and materials.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
Claim Associate
State Farm Mutual Automobile Insurance Company
01.2020 - 07.2020
- Complies with Standard Claim Process to capture new loss reports for auto or fire claims
- Explains deductible, applicable repair programs, Initiates tow service
- Recognizes and explains terms of applicable policy
- Opens applicable causes of loss for auto claims
- Complete claim re-assignment to appropriate segment
- Initiates outgoing communications to customers as required by jurisdiction or State Farm processes
- Utilize the appropriate job aids and tools to accurately process lower complexity claims.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Technical Support Rep
E*TRADE Financial
07.2018 - 10.2019
- Further strengthen customer relationships by articulating the competitive advantage of ETRADE
- FINANCIAL's product offering and its value proposition by anticipating needs and proposing solutions
- Demonstrate a passion for driving sales, following through on commitments, process efficiency, and time management
- Understand and proactively identify leading indicators of client attrition and mitigate risk
- Ability to grasp and apply complex technical material quickly and manage workload effectively
- Maintain a high level of personal integrity and comply with the Code of Conduct as stated by ETRADE FINANCIAL
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Claims Associate ILR
AWC, State Farm Mutual Automobile Insurance Company
05.2016 - 07.2018
- Complies with Standard Claim Process to capture new loss reports for auto or fire claims
- Explains deductible, applicable repair programs, Initiates tow service
- Explains Auto Damage Service Programs and schedules appointments
- Utilize the appropriate job aids and tools to accurately process lower complexity claims
- Handles claims meeting AWC Express retention criteria and route claims to correct segments
- Serves as face to the customer on less complex PIP/MPC claims.
- Routed claims to claims handling teams to expedite processing.
- Attended ongoing training programs and continuing education to maintain licensing requirements.
- Used claims systems and other technologies to document loss information.
- Communicated with customers over telephone, mobile app and internet to gather loss information.
Customer Relations Rep
Grainger Industrial Supply
09.2015 - 07.2018
- Combines service, sales and system skills with product knowledge to meet the customer's needs
- Use system capabilities to provide information on pricing availability, and alternative solutions to solve customer's problems
- Navigate customers to relevant products and services
- Identify future sales opportunities through sales leads, email capture, etc.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
Assistant General Manager
Holiday Inn Express
11.2015 - 05.2016
- Maintains accurate records including cash flow sheet, direct bills accounts, credit card receipts
- Assisting in developing and achieving operating budgets.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee evaluations, and contract details.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Inventory Control & Field Service Rep
Ricoh
06.2005 - 08.2015
- Process incoming service request and call placed in automatic dispatched system
- Provides system reports to management
- Communicates customer service needs to technicians through Voicemail and/or alphanumeric pagersystems
- Assist in updating Oracle on a daily basis to track the location, transfer and disposal of product
- Monitors and scrubs weekly / monthly reporting for inventory management
- Ensures all paperwork / updating is accurate as it progress through system
- Assist in preparation and conducting of equipment cycle counts and physical inventories
- Communicate with internal customers regarding status of open orders
- Assist with daily picks using forklifts and pallet jacks.
Education
Dunwoody High School
2002
Devry University
Lawrenceville, GASkills
- Oracle (10 years)
- OMD (2 years)
- SAP (2 years)
- Opera (1 year)
- Clerical
- Microsoft excel
- Microsoft office
- Ecs (2 years)
- Tech Support
- Call Center (10 years)
- Mac OS (2 years)
- Help Desk (2 years)
- Windows OS (2 years)
- Salesforce (4 years)
- OMD SOE
- Oracle SAP
- Microsoft Office
- Microsoft Excel
- Opera Systems
- LIT
- ECS
- Genie
- GPS and Route Planning
- Planning Abilities
- Driver Management
- DOT Requirements
- Vehicle Inspection
- Trucking Dispatching
- Loading and Unloading Coordination
- Cargo Handling
- Weight Limits
- Trailer Maintenance
Timeline
Owner/Operator
CSP Logistics And Transportation LLC
08.2021 - Current
Claim Associate
State Farm Mutual Automobile Insurance Company
01.2020 - 07.2020
Technical Support Rep
E*TRADE Financial
07.2018 - 10.2019
Claims Associate ILR
AWC, State Farm Mutual Automobile Insurance Company
05.2016 - 07.2018
Assistant General Manager
Holiday Inn Express
11.2015 - 05.2016
Customer Relations Rep
Grainger Industrial Supply
09.2015 - 07.2018
Inventory Control & Field Service Rep
Ricoh
06.2005 - 08.2015
Dunwoody High School
Devry University
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