Curtis Stein
Euharlee
Summary
Dedicated U.S. Air Force veteran with over 23 years of service, specializing in military operations, recruitment, and government compliance. Proven ability to navigate complex regulations while demonstrating exceptional team leadership and high-stakes decision-making in structured environments. Strong problem-solving skills under pressure, combined with a deep commitment to national service and veteran advocacy. 9 years of Coaching Recreational/Travel Baseball and Softball. Actively seeking civilian opportunities in talent acquisition, human resources, or related fields to leverage military expertise and drive impactful initiatives in civilian settings.
Overview
25
25
years of professional experience
Work History
Senior Enlisted / Recruitment Specialist
United States Air Force
01.2001 - Current
- Served 23+ years in active duty, contributing to mission-critical operations within the Air Force, including recruitment, personnel management, and compliance with federal regulations.
- Directly supervises six managers and advises the squadron commander and senior enlisted leader on all production and training matters.
- Managed a diverse team of 64 recruiters over six states, securing 28 performance awards.
- Navigated bureaucratic challenges, such as outdated equipment and mandatory policies while advocating for process improvements to enhance efficiency.
- Led teams in high-pressure environments, enforcing laws, rules, and protocols to maintain operational integrity and achieve quotas.
- Demonstrated expertise in government procurement and resource management, highlighting inefficiencies like substandard computer systems.
- Contributed to national defense efforts, fostering discipline, resilience, and a commitment to excellence in service.
- Key Achievements: Sustained long-term career in a demanding field; advocated for health and policy reforms; maintained high standards in recruitment and operations.
- Managed customer accounts, maintaining accurate records and addressing discrepancies promptly.
- Trained new staff on company policies and customer service best practices to enhance team performance.
- Developed and implemented strategies to streamline complaint resolution processes, improving response times.
- Collaborated with cross-functional teams to align service delivery with organizational goals and client needs.
- Analyzed customer feedback to identify trends, recommending adjustments to improve service quality continually.
- Led initiatives to enhance user experience across multiple channels, fostering customer loyalty and retention.
- Mentored junior representatives, promoting a culture of excellence and continuous improvement within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Information Technology
Kent State University
Kent, OH11-2011
Skills
- Leadership & Team Management: Supervising personnel, training, performance evaluations
- Compliance & Regulations: 9 years of coaching Recreational/Travel baseball and softball
- Technical Proficiency: Knowledge of computer and software programs; adaptable to new technologies
- Knowledge of departmental and city policies
- Skilled in managing staff and working with volunteers
- Time management
- Communication: Public speaking, persuasion, written reports
- Other: Discipline under pressure
- Coaching techniques
- Scheduling coordination
Timeline
Senior Enlisted / Recruitment Specialist
United States Air Force
01.2001 - Current
Bachelor of Science - Information Technology
Kent State University