Cyani Ellis
Grayson
Summary
Dynamic Technical Support and Customer Service professional with extensive experience in remote assistance, troubleshooting, and CRM documentation. Proven ability to guide users through complex challenges while consistently achieving high customer satisfaction. Currently pursuing an A.S. in Cybersecurity, with a strong foundation in data security and user privacy. Committed to leveraging technical expertise to enhance user experiences and drive operational efficiency.
Overview
6
6
years of professional experience
Work History
Class Checker
University of Tennessee Athletics
01.2022 - 01.2024
- Tracked daily attendance for 6–10 student-athletes and submitted weekly Excel reports
- Communicated remotely with supervisors using digital tools and followed reporting protocols
- Operated independently, balancing work responsibilities with academic commitments
Front Desk Assistant
University of Tennessee Athletic Center
01.2022 - 01.2024
- Provided in-person and virtual assistance to students and staff, offering information and support
- Troubleshot minor technical issues (printers, sign-in systems) and helped maintain office functionality
- Managed daily operations, coordinated shared space use, and upheld a welcoming atmosphere
Sales Associate
ALDO
01.2019 - 01.2020
- Guided customers in product selection and handled inventory restocks
- Operated POS systems efficiently and resolved purchase issues with professionalism
- Contributed to a clean and visually appealing store environment
Assistant Daycare Teacher
Local Daycare Center
01.2018 - 01.2019
- Supported lead teachers in daily classroom operations and child engagement
- Maintained safety standards and clear communication with parents
- Practiced patience and adaptability in a fast-paced, dynamic setting
Education
Associate of Science - Cybersecurity
Atlanta Metropolitan State College
Skills
- Technical troubleshooting (Windows OS, macOS, iOS)
- Remote support via phone, chat, and email
- CRM systems and ticket documentation
- Microsoft Office, Google Workspace
- Basic networking and A/V setup
- Data entry, reporting, and documentation
- Excellent communication & de-escalation skills
- JavaScript (basic scripting and problem solving)
- Cybersecurity awareness and HIPAA compliance basics
- Ethics and integrity
- Customer service
- Critical thinking
Timeline
Class Checker
University of Tennessee Athletics
01.2022 - 01.2024
Front Desk Assistant
University of Tennessee Athletic Center
01.2022 - 01.2024
Sales Associate
ALDO
01.2019 - 01.2020
Assistant Daycare Teacher
Local Daycare Center
01.2018 - 01.2019
Associate of Science - Cybersecurity
Atlanta Metropolitan State College
Similar Profiles
Cyani EllisCyani Ellis
Class Checker at University of Tennessee AthleticsClass Checker at University of Tennessee Athletics
Ethan MurrayEthan Murray
Sports Marketing/ Fan Experience Intern at University of Tennessee AthleticsSports Marketing/ Fan Experience Intern at University of Tennessee Athletics
John JacobsenJohn Jacobsen
Recruiting and Scouting Assistant at University of Tennessee AthleticsRecruiting and Scouting Assistant at University of Tennessee Athletics
Carina Walton-RobertsCarina Walton-Roberts
Quality Control Inspector at GlobalMed LogistixQuality Control Inspector at GlobalMed Logistix
Nassir SandersNassir Sanders
Stocker at Ingles SupermarketStocker at Ingles Supermarket