Cynara Prime
Atlanta
Summary
I am a detail-oriented Dental Office Manager known for effective patient flow management and billing expertise. Demonstrates the ability to resolve customer complaints and train staff, ready to contribute to enhanced operational performance and patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Heartland Dental Care
Atlanta
07.2024 - 07.2025
- Managed appointment scheduling and patient flow for a busy dental practice.
- Handled billing, insurance claims, and payment processing for patient accounts.
- Trained new staff on office protocols and customer service standards.
- Supported dentist and hygienists during patient examinations and treatments.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
Dental Office Manager
Ideal Dental Care
Atlanta
10.2023 - 03.2024
- Managed appointment scheduling and patient flow for a busy dental practice.
- Coordinated patient records and maintained confidentiality in compliance with regulations.
- Ensured accurate data entry of patient information into the office management system.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Handled billing, insurance claims, and payment processing for patient accounts.
- Trained new staff on office protocols and customer service standards.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
Education
Associate of Science - Communications
Middle Tennessee State University
Murfreesboro, TNSkills
- Appointment scheduling
- Patient management
- Billing accuracy
- Insurance claims
- Customer service
- Team training
- Front desk operations
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Reporting skills
- Data entry
Certification
- CareCredit
- Communications for Managers
Timeline
Dental Office Manager
Heartland Dental Care
07.2024 - 07.2025
Dental Office Manager
Ideal Dental Care
10.2023 - 03.2024
Associate of Science - Communications
Middle Tennessee State University
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