Cynequa Harris
Atlanta
Summary
Dedicated professional with extensive experience in customer service and conflict resolution. Expertise in problem-solving, maintaining accurate records, and effectively managing customer inquiries to enhance satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Support Specialist
Concentrix
12.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted customers with policy inquiries and claims processing.
- Provided information on coverage options and premium rates.
- Handled customer complaints and resolved issues promptly.
- Maintained accurate records of customer interactions in the system.
- Verified accuracy of customer data entered into the system.
Master Cosmetologist
Lux By Lady LLC
09.2015 - Current
- Provided personalized consultations to clients on hair and beauty treatments.
- Performed a variety of hair cutting, coloring, and styling techniques for clients.
- Maintained a clean and organized salon environment to ensure client comfort.
- Educated clients on proper hair care products and techniques for maintenance.
- Collaborated with team members to deliver exceptional customer service experiences.
- Utilized various tools and equipment to execute advanced cosmetology services effectively.
- Developed strong client relationships through attentive service and follow-up communications.
- Assisted in managing inventory levels of beauty products and supplies in the salon.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collected payment from customers and scheduled next appointments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Beautified customers by performing facials and waxing.
- Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Washed, conditioned, cut, and styled hair for many daily clients and maintain high levels of customer satisfaction.
Debt Collector
Eastern Account Systems
07.2023 - 10.2024
- Managed outbound calls to collect overdue payments effectively.
- Negotiated payment arrangements with clients to resolve outstanding debts.
- Documented interactions and payment plans in company database accurately.
- Resolved customer inquiries regarding accounts and payment statuses promptly.
- Maintained compliance with federal and state collection regulations consistently.
- Utilized collection software to track account statuses and manage workflows effectively.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Processed incoming payments from customers according to established procedures.
- Ensured all collection activities complied with applicable laws and regulations.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Provided timely feedback on collection efforts to management.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
Customer Service Representative
Department of Children and Family Services
03.2020 - 06.2022
- Documented case notes and maintained accurate client records.
- Verified Medicaid applications for accuracy and completeness.
- Assisted clients in understanding eligibility requirements and processes.
- Assisted customers by phone and scheduled appointments and treatments.
- Conducted initial eligibility screenings for Medicaid applicants.
- Maintained updated knowledge through continuing education and advanced training.
Technical Support Representative
Sitel
Starkville
2013 - 2015
- Provided technical support to customers via phone and online chat.
- Diagnosed software and hardware issues efficiently for diverse user needs.
- Documented customer interactions in the support ticketing system accurately.
- Collaborated with team members to resolve complex technical problems swiftly.
- Maintained knowledge of product updates and industry trends regularly.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Documented all activities related to technical support including processes, updates, changes made.
- Served as first point of contact for incoming technical service calls and emails.
Education
Licensed Master Cosmetologist - Beauty
Proway Cosmetology School
Stone Mountain, GA09-2015
High School Diploma -
Starkville High School
Starkville, MS05-2011
Skills
- Problem solving
- Complaint resolution
- Customer service
- Data accuracy
- Customer relationship management
- Technical troubleshooting
- Payment negotiation
- Record maintenance
- Conflict resolution
- Time management
- Active listening
- Verbal and written communication
- Customer response
- Email management
- Salesforce
- Payment processing
- Issue troubleshooting
- Appointment scheduling
- Help desk support
- Complaint handling
- Ticket management
- Empathy and patience
- Workflow management
- Customer service excellence
- Quality assurance
- Multitasking and organization
- Stress management
- Problem-solving
- Service ticket management
- Call center experience
- Issue and resolution tracking
- VPN management
- Hardware and software configuration
- IT consulting
- Network support
- Microsoft windows and office
- Remote technical support
- Multitasking and prioritization
Timeline
Customer Support Specialist
Concentrix
12.2025 - Current
Debt Collector
Eastern Account Systems
07.2023 - 10.2024
Customer Service Representative
Department of Children and Family Services
03.2020 - 06.2022
Master Cosmetologist
Lux By Lady LLC
09.2015 - Current
Technical Support Representative
Sitel
2013 - 2015
Licensed Master Cosmetologist - Beauty
Proway Cosmetology School
High School Diploma -
Starkville High School