Cynthia Adams
Manchester
Summary
Dynamic and results-oriented professional with experience at Amazon and CVS Caremark, excelling in fast-paced environments and demonstrating strong hand-eye coordination and problem-solving skills. Achieved optimal customer satisfaction through effective support and troubleshooting, while ensuring adherence to safety procedures. Skilled in package handling and providing Tier 1 IT support, enhancing operational efficiency and user experience.
Overview
3
3
years of professional experience
Work History
Package Sorter
Amazon
11.2023 - Current
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines and a fast-paced environment.
Help Desk Analyst
CVS Caremark
02.2022 - 11.2023
- Documented support interactions for future reference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided basic end-user troubleshooting and desktop support.
Education
Certificate of Technical Studies - Phlebotomy
First Step Health
Columbus, GA03-2018
GED -
Bridge of Columbus
Columbus, GA04-2008
Skills
- Hand-eye coordination
- Package handling
- Reading comprehension
- Safety procedures
Languages
English
Full Professional
Timeline
Package Sorter
Amazon
11.2023 - Current
Help Desk Analyst
CVS Caremark
02.2022 - 11.2023
Certificate of Technical Studies - Phlebotomy
First Step Health
GED -
Bridge of Columbus
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