CYNTHIA COLLINS
Warner Robins
Summary
.
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Coordinator
Little Leaps Academy
06.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
Front Desk Receptionist
Central Georgia Technical College
11.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Office Assistant
Middle Georgia Consortium
04.2020 - 10.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
GED -
Central Georgia Technical College
Warner Robins, GA05-2026
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
- Client relations
- Scheduling
- Project coordination
- File organization
- Business correspondence writing
- Inventory control
- Payroll processing
- Data entry
- Clear oral/written communication
Certification
CPR
Timeline
Office Coordinator
Little Leaps Academy
06.2023 - Current
Front Desk Receptionist
Central Georgia Technical College
11.2022 - 05.2023
Office Assistant
Middle Georgia Consortium
04.2020 - 10.2022
GED -
Central Georgia Technical College
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