Cynthia Griffith
Dalton
Summary
Dedicated and detail-oriented Medical Assistant with years of experience in providing high-quality patient care and administrative support in fast-paced healthcare environments. Proven ability to communicate effectively with diverse populations, and manage multiple tasks efficiently. Now seeking to transition into a Customer Service role where I can leverage my strong interpersonal skills, problem-solving abilities, and commitment to exceptional service to enhance customer experiences, and contribute to team success. Eager to apply my background in patient relations and administrative functions to provide outstanding support in a customer-focused setting.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Primary Healthcare Center
Fort Oglethorpe
12.2023 - Current
- Measuring and recording blood pressure, temperature, pulse, and respiration
- Interviewing patients, obtaining medical histories, and preparing them for examinations
- Procedures like EKGs, injections, and wound care
- Drawing blood samples
- Administering medications
- Certification in both CPR and First Aid
- Effectively communicating with patients, physicians, and other healthcare professionals
- Providing excellent patient care and ensuring a positive patient experience
- Effectively managing time and prioritizing tasks
- Handling multiple tasks and responsibilities simultaneously
- Collaborating effectively with other healthcare professionals and work staff
- Demonstrating care and understanding for patients
- Ensuring accuracy and thoroughness in all tasks
- Being able to adjust to changing situations and priorities
- Identifying and resolving issues effectively
- Maintaining patient privacy and protecting sensitive information
Office Manager/Patient Coordinator
Anniston Digestive Health
Anniston
02.2018 - 08.2023
- Company Overview: Second largest Gastrointestinal Practice in Alabama
- Verified Medicare/Medicaid and Commercial coverage insurance
- Obtain precertification and authorization for patients needing services at various facilities
- Overseen billing department making sure correct codes were being implemented
- Implemented HIPAA protocols with all employees
- Made a work schedule for a medical staff of 20
- Hire and Train all new medical staff
- Follow up on any questions patients or family members may have
- Send orders for prescriptions, medical equipment as well as explaining meds/equipment to patients
- Performed clinical skills under physician supervision as needed
- Used EHR system with various EMR programs
- Second largest Gastrointestinal Practice in Alabama
Medical Secretary, Dot Administrator, Workers Compensation Administrator
RMC Center for Occupational Health and Wellness
Anniston
04.2015 - 01.2018
- Handled the complete front and back end office operations for a high volume medical office that sees; workers compensation injuries, pre-employment physicals and drug screens for industries and business, as well as urgent care
- Liaison between industry/employee and workers compensation insurance carrier
- Registered and scheduled appointments for 5 providers
- Handled patient concerns and helped resolve any issues
- Maintained excellent patient and industry relations
- Trained all new staff
- Proofed all medical charts daily before the provider signed off on them
Administrative Assistant
Calhoun County Water Authority
Alexandria
05.2013 - 10.2015
- Politely assisted customers in person and via telephone by addressing customer inquiries, solving problems and providing information
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries in a timely and empathetic manner
- Processed over 10,000 statements monthly
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Posted daily payments to customer accounts
- Monitored payments due from customers and promptly contacted customers with past due payments
- Handled and monitored delinquent customer accounts turned over to the credit bureau
- Monitored ledger reports consisting of 10,000 customers water consumption
- Processed all incoming mail daily
Education
Jacksonville State University
Jacksonville, AL01.1994
Certified Registered Pharmacy Technician -
Samford University
Birmingham, AL01.1992
High School Diploma -
Alexandria High School
Alexandria, AL01.1990
Skills
- Exceptional communication skills
- Customer service-oriented
- HIPAA policies
- Quick learner
- Problem solving
- Adaptability
- Knowledgeable in invoice and payment transactions
- Exceptional organization
- Attention to detail
- Computer proficiency
- Works well under pressure
- Dedicated team player
Timeline
Medical Assistant
Primary Healthcare Center
12.2023 - Current
Office Manager/Patient Coordinator
Anniston Digestive Health
02.2018 - 08.2023
Medical Secretary, Dot Administrator, Workers Compensation Administrator
RMC Center for Occupational Health and Wellness
04.2015 - 01.2018
Administrative Assistant
Calhoun County Water Authority
05.2013 - 10.2015
Jacksonville State University
Certified Registered Pharmacy Technician -
Samford University
High School Diploma -
Alexandria High School
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