Cynthia Ham

• Coordinated IT support services such as hardware and software installation and maintenance.
• Provided general IT support to staff members including troubleshooting technical issues.
• Developed engaging lesson plans for diverse student populations.
• Supervised students during activities and ensured their safety.

• Installed and configured computer systems and peripherals to ensure functionality.
• Diagnosed and resolved network connectivity problems for multiple users simultaneously.
• Provided technical support for hardware and software issues for diverse clients.
• Collaborated with team members to improve support processes and user experience.
• Provided technical support to end-users on a variety of computer software and hardware issues.

• Educated pet owners on proper care and health practices.
• Guided customers in selecting pet products and services.
• Maintained knowledge of current pet trends and products available.

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• Collaborated with parents to address student needs and concerns.
• Supervised students during after-school activities and homework sessions.
• Developed engaging lesson plans for diverse learning styles.

• Processed transactions efficiently using point-of-sale systems.
• Assisted customers with product selection and inquiries.
• Handled customer complaints with professionalism and empathy.
• Implemented visual merchandising strategies to enhance product appeal.