Cynthia Jolley

NCCU

• 12 Bed Neuro ICU specializing in Neuro interventions
• Oversaw all aspects of operation of neuro ICU as Charge RN
• Managed team of 6 nurses daily as well as 1 tech
• Facilitate Tier 1 huddle and Safety escalation
• Daily use of safety tools to enhance staff development and delivery of safe patient care
• Actively participated in unit-based quality improvement initiatives aimed at reducing hospital-acquired conditions or improving patient satisfaction scores.
• Partnered with Neuro Intensivists team to enhance utilization of urine retention policy to decrease Foley usage
• Quality improvement projects-Foley/CVC utilization review. SME resource for Total Lift Standing Bed
• Respond to Rapid Response Stroke Alerts to provide advanced clinical decision making
• Conflict resolution with family and patient situations
• Maintained respectful treatment environment that honored patients’ and families’ cultural, religious traditions and preferences
• Provided direct bedside care of patients suffering acute stroke, intracranial hemorrhaging, subacute stroke, subarachnoid hemorrhages, brain tumors, and various neurological surgeries
• Coordinated with healthcare staff from various disciplines (daily rounds) to devise, carry out, and manage personalized care plans to benefit patient health and recovery
• Worked closely with nurse manager on quality improvement projects
• Participated in ongoing professional development opportunities to stay current on ICU best practices, enhancing overall nursing knowledge base.
• Identified areas of improvement within unit through routine audits; made recommendations for process enhancements that ultimately increased efficiency levels.
• Served as resource nurse for new staff members, offering guidance on complex cases or specific unit policies/procedures when needed.
• Facilitated smooth transitions between shifts by providing detailed report updates to incoming nurses regarding each patient''s status and needs.
• Effectively prioritized tasks in high-stress situations while maintaining calm demeanor under pressure, ensuring efficient patient care delivery.
• Explained health care issues and ramifications to patients and families to promote informed medical care choices.

MICU

16 Bed Medical ICU

• Championed culture of teamwork and collaboration on medical ICU unit, promoting positive morale and enhanced patient care.
• Assisted physicians during rounds by reporting pertinent information about each patient''s progress or complications that arose overnight.
• Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms.
• Complied with infectious disease measures to reduce spread of COVID-19 between patients, families and medical personnel.
• Participated in development of Patient Care Plans for patients experiencing COVID-19.
• Improved patient outcomes by implementing evidence-based nursing practices and protocols in COVID-19 unit.
• Promoted early mobility initiatives for patients requiring extended mechanical ventilation support to minimize complications from prolonged immobility.
• Enhanced patient comfort by providing empathetic support and clear communication during their time in COVID-19 unit.
• Mentored new nursing staff members in best practices specific to COVID-19 unit environment, fostering positive team dynamics and professional growth opportunities.
• Facilitated patient-family communication using virtual platforms and telephone calls to minimize emotional toll of isolation during hospitalizations.
• Promoted infection control practices in ICU by adhering to strict hand hygiene guidelines and proper PPE usage.
• Provided end-of-life care for terminally ill patients, ensuring their comfort and dignity were preserved while supporting family members through grieving process.
• Served as advocate for patient rights by addressing any ethical concerns that arose during treatment planning discussions with physicians and other healthcare team members.

STICU

16 Bed Surgical Trauma ICU

• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Expedited critical decision-making processes during emergencies by effectively communicating with other healthcare professionals under high-pressure situations.
• Maintained safe environment for trauma ICU patients by enforcing strict infection control measures and adhering to safety guidelines.
• Increased teamwork among staff members through active participation in daily huddles and interdisciplinary rounds focused on comprehensive patient care planning.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.

• 24 Bed MICU
• Front line COVID Crisis ICU RN
• Screened onboarding Critical Care RN for appropriateness of assignment placement
• Provided direct bedside care of patients suffering multi system organ failure, respiratory failure, diabetic ketoacidosis, drug overdose, sepsis, gastrointestinal bleeding, and stroke with COVID-19.
• Adhered to The Centers for Disease Control and Prevention CDC) guidelines for care of COVID-19 patient population
• Administered FDA approved antiviral medications used to treat mild to moderate COVID-19
• Participated in development of Patient Care Plans for patients experiencing COVID-19
• Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms
• Continually assessed patient's medical condition
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support analgo-sedation, central venous pressure monitoring, arterial blood pressure monitoring, chest tube monitoring
• Assisted with bedside procedures such as intubation, central line and arterial line placement, thoracentesis, chest tube insertion, bronchoscopy, tracheostomy and peg tube placement
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Maintained composure and efficiency during rapid response situation and emergency codes.
• Explained health care issues and ramifications to patients and families to promote informed medical care choices
• Promoted safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
• Served as liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
• Streamlined nursing workflows for increased efficiency and improved patient outcomes.
• Continually updated clinical knowledge by attending conferences, seminars or webinars related to COVID-19 competencies.

• Cath lab, vascular, EP circulating RN as well as pre/post of all heart and vascular cases
• Provided skilled, timely and level-headed emergency response to critically ill cardiac patients
• Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns
• Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches
• Contributed to successful treatment of complex cardiac cases through skilled interpretation of diagnostic data during catheterization procedures.
• Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation, and cardio rehabilitation training
• Reduced procedural complications through close monitoring and timely intervention during cardiac catheterization procedures.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
• Supervised handling of medical equipment to ensure proper usage according to manufacturer guidelines.
• Educated family members and caregivers on patient care instructions
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Participated actively in quality improvement initiatives aimed at enhancing overall patient experience within Cath Lab setting.
• Provided professional development opportunities for colleagues by mentoring new team members and participating in ongoing training sessions.
• Increased efficiency within department by identifying areas for improvement and implementing process changes accordingly.
• Maintained compliance with infection control protocols, contributing to safe and sanitary environment in Cath Lab.
• Consistently met departmental goals regarding quality measures, contributing to ongoing accreditation requirements achievement.
• Maintained up-to-date knowledge of clinical best practices, staying current with advancements in cardiovascular medicine.

• Manager of orthopedic surgical services to include Adult/ Pediatric trauma, spine, joint, hand and foot and sport related injuries
• Management of Team 30 (RN, CST, Techs) to include daily operations of 8-10 bed orthopedic surgical unit
• Partnered with 35 orthopedic surgeons and their practices to coordinate surgeries
• Experienced in handling daily operational needs of operating room unit
• Introduced and maintained relationships with medical equipment vendors to implement and maintain high level of efficiency by increasing revenues while decreasing costs
• Participation in multiple committees as pertaining to best practices of orthopedic patient population
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Cross-trained existing employees to maximize team agility and performance
• Managed and motivated employees to be productive and engaged in work
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Accomplished multiple tasks within established timeframes
• Developed and implemented business strategies to achieve business goals and stay competitive
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
• Controlled costs to keep business operating within budget and increase profits
• Planned and budgeted accurately to provide business with resources needed to operate smoothly
• Improved marketing to attract new customers and promote business.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Partnered with executive leadership to recruit orthopedic physicians to compete with various hospital competition contracts
• Conducted thorough analysis of surgical cases, helping identify patterns and trends in potential risks.
• Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
• Reduced operational risks by implementing robust risk management strategies and procedures.

• Performed preoperative assessments on patients and evaluated overall health
• Educated patients and families on illnesses, medications and treatment plans.
• Streamlined operating room setup for faster procedure turnaround times, ensuring timely patient care.
• Facilitated smooth transitions between surgical cases by efficiently preparing operating rooms for subsequent procedures.
• Reduced risk of infection by maintaining sterile operating room environment through proper cleaning and equipment handling techniques.
• Increased patient satisfaction with preoperative care by thoroughly explaining procedures and addressing any questions or concerns.
• Minimized post-operative complications through diligent assessment of patients'' vital signs and overall condition during recovery.
• Adhered to strict protocols for medication administration during surgery, ensuring accurate dosages and preventing adverse reactions.
• Promoted positive work environment within operating room by fostering strong teamwork among all staff members involved in each case.
• Optimized resource utilization by accurately tracking inventory levels of critical supplies and equipment needed for surgeries.
• Improved surgical team efficiency by effectively communicating with surgeons, anesthesiologists, and other staff members during operations.
• Participated in quality assurance initiatives aimed at identifying areas for improvement within operating room setting and implementing appropriate changes as needed.
• Enhanced patient safety by diligently monitoring surgical procedures and promptly addressing any concerns.
• Demonstrated adaptability to various types of surgeries, swiftly learning new techniques when required.
• Assisted in continuous improvement of overall patient care by actively participating in operating room meetings and providing constructive feedback.
• Supported ongoing education efforts within surgical department, participating in training sessions and sharing knowledge with colleagues for continuous improvement.
• Contributed to reduced surgical errors by consistently verifying patient information, site markings, and procedure details prior to surgery.
• Contributed to culture of safety within operating room by staying current on best practices and advocating for their implementation as needed.

• 12 Bed Neuro ICU
• Supervised and managed daily scheduling and tasking
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Maintained organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
• Collaborated with leadership with steps to obtain Magnet Certification
• Spearheaded efforts towards continuous improvement within Magnet Certification strategy research team by identifying areas for potential growth.
• Oversaw unit base council meetings to encourage autonomy and advancement of education
• Assisted with unit based nurse satisfaction to decrease turnover and retain nurses
• Mentored and trained new nurses, ensuring well-prepared to provide high-quality care in critical situations.
• Supervised patient admissions and transfers from hospital to home care, rehabilitative facility, or self-care
• Provided direct bedside care of patients suffering acute stroke, intracranial hemorrhaging, subacute stroke, sub arachnoid hemorrhages, brain tumors, and various neurological surgeries
• Conducted daily shift briefs to inform staff of changes in patient care assignments
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support analgo-sedation, and invasive intracranial pressure management devices
• Coordinated with healthcare staff from various disciplines (daily rounds) to devise, carry out, and manage personalized care plans to benefit patient health and recovery
• Enhanced patient care by implementing evidence-based nursing practices and protocols in ICU.
• Promoted culture of continuous improvement by participating in quality assurance initiatives and identifying opportunities for process enhancement.

• 15 bed ICU
• Provided direct bedside care of patients suffering multi system organ failure, respiratory failure, diabetic ketoacidosis, drug overdose, sepsis, gastrointestinal bleeding, stroke and cancer
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support analgo-sedation, central venous pressure monitoring, arterial blood pressure monitoring, chest tube monitoring
• Contributed to quality improvement initiatives aimed at enhancing overall standards of ICU patient care.
• Assisted with bedside procedures such as intubation, central line and arterial line placement, thoracentesis, chest tube insertion, bronchoscopy, tracheostomy and peg tube placement
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Explained health care issues and ramifications to patients and families to promote informed medical care choices
• Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.

• Managed 12 bed unit, 6 nurses, 1 PCT
• Provided post-operative care for cardiothoracic surgery patients, focusing on pain management and early ambulation.
• Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care
• Demonstrated adaptability in crisis situations by effectively prioritizing tasks and coordinating with team members during emergency patient care.
• Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
• Educated patients on disease prevention and management strategies, empowering them to make informed decisions about their health.
• Served as strong advocate for patients'' rights, ensuring that their needs were met in accordance with ethical guidelines and regulatory requirements.
• Participated in quality improvement initiatives aimed at enhancing overall patient care delivery within organization.
• Evaluated effectiveness of existing policies and procedures within unit and recommended changes based on best practices.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Streamlined nursing processes for increased efficiency and better time-management within unit

• Provided direct bedside care of patients suffering multi system organ failure, respiratory failure, diabetic ketoacidosis, drug overdose, sepsis, gastrointestinal bleeding, stroke and cancer
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
• Continually assessed patient's medical condition
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support analgo-sedation, central venous pressure monitoring, arterial blood pressure monitoring, chest tube monitoring
• Assisted with bedside procedures such as intubation, central line and arterial line placement, thoracentesis, chest tube insertion, bronchoscopy, tracheostomy and peg tube placement
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Explained health care issues and ramifications to patients and families to promote informed medical care choices
• Delivered age-appropriate medical care for adult and geriatric ICU patients
• Administered different therapies and medications in line with physician orders and treatment plan.

• Oversaw operations of certification and credentialing programs
• Developed and maintained nursing curriculum to facilitate complex patient cases transitioning to long term care
• Designed innovative clinical training modules aligning with evidence-based practices that boosted nurse competencies
• Supported new nurse orientation by creating tailored educational resources, ensuring smooth transitions into critical care unit
• Facilitated mock events and case scenario writing workshops that honed critical thinking skills of participants
• Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction
• Analyzed clinical settings' success in helping students achieve course and program outcomes
• Promoted culture of learning throughout organization
• Supervised students when administering medications to maintain patient safety
• Conducted clinical simulations and provided feedback for each individual student
• Evaluated students' competencies through written assignments and examinations
• Managed coordination and scheduling for ongoing education sessions, optimizing utilization of resources and ensuring 95% compliance with training requirements
• Aligned critical care training programs with hospital-wide quality improvement initiatives, supporting overall mission of excellence in patient care
• Partnered with academic partners to enlist community needs to decrease readmission of chronic illnesses
• Published educational brochures for patient/family population to improve infection control and reduce readmission visits through proper tracheotomy care
• Enhanced patient outcomes by providing one-on-one counseling on health behaviors and disease management.
• Built partnerships with community organizations to expand reach and impact.
• Evaluated effectiveness of health education initiatives through data analysis and feedback from participants.

• Worked in Neuro ICU to include 12 beds
• Conducted neurological assessments at regular intervals, detecting subtle changes in clinical status that could signal worsening conditions or potential complications.
• Provided direct bedside care of patients suffering acute stroke, intracranial hemorrhaging, subacute stroke, subarachnoid hemorrhages, brain tumors, and various neurological surgeries
• Continually assessed patient's neurological status utilizing NIHSS scale
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support, analgo-sedation, and invasive intracranial pressure management devices
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
• Coordinated with healthcare staff from various disciplines (daily rounds) to devise, carry out, and manage personalized care plans to benefit patient health and recovery
• Implemented evidence-based strategies to prevent pressure injuries in high-risk patients, reducing overall incidence rates on unit.
• Trained novice and experience nurses upon their hire
• Assisted with ADL's and other disciplines (PT/OT/ST) for optimal patient outcomes
• Provided emotional support to patients'' families, easing anxieties and guiding them through complex medical environment.

• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma
• Optimized outcomes in critical care situations through advanced life-saving techniques
• Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning
• Educated patients and answered questions about health condition, prognosis, and treatment
• Administered different therapies and medications in line with physician orders and treatment plan
• Remained calm and productive during life-threatening situations to maximize positive outcomes
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Actively sought opportunities to educate patients and their families on importance of preventive care measures aimed at reducing emergency room visits.
• Reduced wait times for patients by streamlining triage processes and prioritizing critical cases.
• Exhibited strong decision-making abilities under pressure while working independently or collaboratively as part of larger healthcare team.
• Contributed to process improvement initiatives aimed at enhancing efficiency within Emergency Department.
• 
  

• Worked in MICU to include 30 beds
• Delivered age-appropriate medical care for adult and geriatric ICU patients
• Provided direct bedside care of patients suffering multi system organ failure, respiratory failure, diabetic ketoacidosis, drug overdose, sepsis, gastrointestinal bleeding, stroke and cancer
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
• Continually assessed patient's medical condition
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support analgo-sedation, central venous pressure monitoring, arterial blood pressure monitoring, chest tube monitoring
• Assisted with bedside procedures such as intubation, central line and arterial line placement, thoracentesis, chest tube insertion, bronchoscopy, tracheostomy and peg tube placement
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Explained health care issues and ramifications to patients and families to promote informed medical care choices
• Administered different therapies and medications in line with physician orders and treatment plan.

• Worked in Surgical Trauma ICU with 24 beds
• Provided care to trauma patients to include head injuries, fractures, and internal bleeding
• Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients
• Explained health care issues and ramifications to patients and families to promote informed medical care choices
• Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization
• Observed patients' vital signs and administered physician-prescribed medications and treatments
• Responded to emergency situations to provide rapid and accurate care
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.

SICU

• Managed complex surgical patient cases, utilizing critical thinking and problem-solving skills to address emergent situations.
• Improved patient outcomes by implementing evidence-based care plans and interventions in SICU.
• Enhanced interdisciplinary collaboration by coordinating closely with physicians, therapists, and support staff.
• Utilized advanced monitoring equipment like ventilators, infusion pumps, and hemodynamic monitors for constant assessment of patient''s condition and necessary interventions.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
• Increased patient satisfaction scores by consistently providing compassionate, high-quality care.

CCU

• Assessed and managed various patient treatments for numerous patient diagnoses from acute MI to acute respiratory distress.
• Managed ventilator settings, titrating medications, monitoring vital signs closely to ensure appropriate respiratory support for critically ill patients.
• Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Performed advanced life support techniques during emergency situations, resulting in increased patient survival rates.
• Participated in quality improvement initiatives to enhance patient safety and optimize clinical workflows in CCU setting.
• Improved patient outcomes by providing comprehensive assessments and initiating timely interventions.