Cynthia Nnaife
Lawrenceville
Summary
Dedicated and reliable professional with 7+ years of experience across caregiving, customer service, and operations support roles, transitioning into the data center and technology industry. Recognized for strong attention to detail, ability to follow structured processes, and maintaining high performance in fast-paced environments.
Eager to apply problem-solving skills, technical aptitude, and a strong work ethic to successfully complete Meta’s LevelUp training program and grow into a skilled data center fiber installer.
Overview
13
13
years of professional experience
Work History
CNA
Aaron’s Home Care
Snellville
05.2023 - Current
- Provided compassionate personal care to clients in their homes.
- Monitored client vital signs and reported changes to healthcare professionals.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Live Chat Agent
Standard Customer Support Agency
Lawrenceville
12.2020 - 04.2023
- Provide a high volume of support to customers through live chat and email.
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
- Score in the top 10% of employees in successful resolution of issues.
- Develop a reputation as an efficient service provider with high levels of accuracy.
- Streamline the payments processing procedure, increasing overall system speed by 15%.
- Answer product questions with up-to-date knowledge of sales and store promotions.
- Manage a wide variety of customer service and administrative tasks to resolve customer issues.
Patient Care Assistant
Mary Langford
Duluth
05.2017 - 08.2020
- Performed new patient registration; updated registration and insurance information.
- Responded to telephone inquiries from all callers, following established protocols for prescription request and messaging.
- Acted as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs while providing efficient, effective customer relationship management.
- Managed medical records and documents, inputted information into internal database, retrieved and relayed information to practitioners.
- Maintained and monitored the status of patient records and medical history, including internal databases.
- Facilitated communication between patients and doctors offices, combining patience and determination to troubleshoot patient issues.
Customer Service Representative
IHOP
Lawrenceville
11.2015 - 04.2017
- Provided excellent customer service, resolving an average of 50-100 inquiries per day via phone and email.
- Assigned guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Resolved order delinquencies 20% faster than company average while maintaining better-than-average company loyalty scores.
- Gathered customer feedback and suggestions, leading to the implementation of three new product features.
- Received recognition for achieving a 98% customer satisfaction rating for three consecutive quarters.
- Contributed to a team initiative that reduced response time for email inquiries, enhancing overall customer experience.
Event Operations Manager
Royalty Event Management
Ikeja A
06.2013 - 08.2015
- Directed the events team and staff and oversaw all operations from development, production, right up to delivery.
- Coordinated and implemented all operations within an event, including, but not limited to: staff, food, beverage, AV / tech support, set up, decor and payment.
- Contact point for all clientele; ensured the host of the event was pleased whilst building strong communication ties and excellent rapport.
- Liaised with different departments to guarantee successful events; such as marketing, sales team, restaurant management team and lead chefs.
- Led all event staff, hired and trained new employees as well as provided leadership, motivation, direction and support to the current team.
Education
High School Diploma -
Atlas College
Alimosho, NigeriaSkills
- Strong attention to detail and accuracy
- Ability to follow technical instructions and procedures
- Problem-solving and critical thinking
- Time management and multitasking
- Team collaboration and effective communication
- Safety awareness and compliance
- Fast learner with high adaptability
- Physically capable for hands-on, active work environments
Timeline
CNA
Aaron’s Home Care
05.2023 - Current
Live Chat Agent
Standard Customer Support Agency
12.2020 - 04.2023
Patient Care Assistant
Mary Langford
05.2017 - 08.2020
Customer Service Representative
IHOP
11.2015 - 04.2017
Event Operations Manager
Royalty Event Management
06.2013 - 08.2015
High School Diploma -
Atlas College