Personable and detail-oriented professional with passion for coordinating and supporting customers. Well-versed in financial transactions, possessing strong organizational and communication skills. Capable of driving impactful outcomes through meticulous planning and collaboration.
Overview
2025
2025
years of professional experience
Work History
Cancer Research Coordinator
Sarah Cannon Research Institute
Prepared documents, reports, and presentations detailing results and conclusions.
Reviewed literature extensively to stay informed about industry trends and advancements in related fields of study.
Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Increased research efficiency by streamlining data collection and management processes.
Medical Office Manager
Dermatology And Skin Surgery Center
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Addressed and remedied all patient or team member issues.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Merchantainment Trainer
Walt Disney World Resort
Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Promoted a culture of continuous learning by advocating for professional development opportunities.
Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Corporate Travel Manager
American Express Travel
Established strong relationships with vendors and suppliers, leading to exclusive deals and discounts for the organization.
Managed a team of travel coordinators to ensure smooth travel arrangements for all company employees.
Worked closely with top executives and assistants to meet compliance with strict business schedules.
Educated employees on available resources such as preferred vendor lists, online booking tools, and mobile applications to facilitate self-service options when needed.
Customer Service Representative/Driver Sales Representative
Birdie Lu's
03.2023 - Current
Load Trucks with Inventory
Accept delivery orders
Travel to different areas of Savannah and surrounding areas selling Ice Cream products to adults and children.
Accept payments, give change
Education
BBA - Management And Administration
Northwood University
Texas
Timeline
Customer Service Representative/Driver Sales Representative
Clinical Laboratory Technician at Colorado Blood Cancer Institute With Sarah Cannon Research InstituteClinical Laboratory Technician at Colorado Blood Cancer Institute With Sarah Cannon Research Institute