Cynthia Tollkuehn
Columbus
Summary
Results-driven leader with a strong track record in strategic planning and problem-solving. Expert in fostering collaboration among teams to meet challenging objectives, enhance motivation, and effectively manage resources. Demonstrated ability to ensure comprehensive operational coverage, driving efficiency, and performance.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Wade Dry Cleaners
Columbus
08.2022 - Current
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Assigned work and monitored performance of project personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Florist
House Of Blair Florist
Columbus
05.2018 - 08.2022
- Managed customer orders, requests, and complaints in a timely manner.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Stocked shelves with new merchandise on a daily basis.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Assisted with loading floral arrangements onto delivery trucks.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Took photographs of completed floral arrangements for promotional purposes.
- Set up colorful and inspiring store displays and arrangements.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Processed sales transactions via cash register and telephone orders.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
Department Manager
Winn Dixie
Columbus
02.2001 - 04.2018
- Assigned work and monitored performance of project personnel.
- Conducted weekly meetings with team members to discuss goals and objectives for the week ahead.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
- Created promotional displays and ensured proper signage throughout the grocery department.
- Maintained cleanliness throughout the grocery section by ensuring shelves were well stocked and organized properly.
- Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted customers in selecting appropriate items based on their needs or preferences.
- Developed and implemented procedures for managing inventory levels, ordering, receiving, stocking and distribution of products.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed merchandising efforts across multiple categories within the grocery department.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Enforced safety regulations among employees while handling hazardous materials such as cleaning agents or chemicals.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Worked closely with store management team to develop new initiatives that would improve customer satisfaction ratings.
- Proposed or approved modifications to project plans.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Collaborated with other departments to coordinate special events or promotions within the store.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
Education
GED -
Tillinghurst Adult Education
Columbus06-1993
Skills
- Employee Onboarding Programs
- Inventory Control
- Conflict resolution
- Team Cohesion Enhancement
- Analytical Problem-Solving
- Inspiring Team Motivation
- Effective Multitasking
- Responsive to New Challenges
Affiliations
Bowling, Reading novels, Meeting with friends for a small get together weekly, recently started going to the Gym. Playing Darts
General Knowledge
- I am a hard worker, I will not stop a task until it is completed to the best of my abilities.
- I am considered a jack of all trades type of person, if I do not know how to do something, I only need to be shown once.
- People Person, I love making someone smile when given the opportunity, you never know what the other person is going through and they may just need a boost for the day. Or for someone to just really see them and listen.
References
References available upon request.
Timeline
Assistant Manager
Wade Dry Cleaners
08.2022 - Current
Florist
House Of Blair Florist
05.2018 - 08.2022
Department Manager
Winn Dixie
02.2001 - 04.2018
GED -
Tillinghurst Adult Education
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