Cyrus Odom
Newnan
Summary
Results-driven professional with a proven track record in managing retail operations. Strong communication and problem-solving skills utilized to resolve customer inquiries efficiently, fostering a collaborative environment that enhances team performance and productivity.
Overview
9
9
years of professional experience
Work History
Digital Team Lead
Walmart
Newnan
05.2025 - Current
- Managed daily operations and workflows of retail team members.
- Trained new associates on store policies and customer service standards.
- Ensured compliance with safety regulations and company protocols.
- Assisted in scheduling and staffing to meet store demands efficiently.
- Resolved customer inquiries and complaints with professionalism and care.
- Facilitated team meetings to communicate updates and encourage collaboration.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Closing Manager
Target
Atlanta
11.2023 - 05.2025
- Managed closing operations and ensured efficient store transitions at end of business day.
- Coordinated team schedules to optimize staff coverage and workflow efficiency.
- Trained new employees on closing procedures and customer service standards.
- Oversaw cash handling processes, including deposits and reconciliation tasks.
- Collaborated with departments to maintain inventory accuracy during closing shifts.
- Conducted final inspections to ensure store cleanliness and organization for next day.
- Implemented closing checklists to streamline operations and enhance team accountability.
- Ensured adherence to all closing procedures and policies.
- Maintained accurate records of all closed files according to company policy.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Hired, trained and guided closers to improve productivity and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager
Walmart
Newnan
09.2021 - 11.2023
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Assisted in scheduling staff shifts to meet operational needs and coverage.
- Conducted regular audits to maintain compliance with safety and quality standards.
- Implemented promotional displays to drive sales and engage customers effectively.
- Coordinated with various departments to streamline communication and improve efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Digital Team Lead
Walmart
Peachtree City
02.2019 - 09.2021
- Trained new associates on store policies and customer service standards.
- Assisted in scheduling and staffing to meet store demands efficiently.
- Resolved customer inquiries and complaints with professionalism and care.
- Facilitated team meetings to communicate updates and encourage collaboration.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Implemented strategic plans to enhance team performance and productivity.
Department Manager
Walmart
Peachtree City
11.2017 - 02.2019
- Managed daily operations to uphold store standards and optimize performance.
- Supervised team members, enhancing productivity and customer service outcomes.
- Organized inventory, coordinating stock replenishment for efficient operations.
- Collaborated with leadership to implement effective promotional displays and signage strategies.
- Evaluated employee performance and provided constructive feedback regularly.
- Monitored sales trends and adjusted staffing levels accordingly.
Education
Some College (No Degree) - Business Administration
Columbus State University
Columbus, GA07-2026
Some College (No Degree) - Early Childhood Education
Gordon State
Barnesville, GAHigh School Diploma -
New Horizon New Direction
Griffin, GA06-2014
Skills
- Customer service
- Team management
- Employee training
- Conflict resolution
- Time management
- Project management
- Inventory control
- Talent acquisition
- Work assignment delegation
- Workflow management
- Task delegation
- Workplace safety
- Coaching and mentoring
- Deadline management
- Attention to detail
- Schedule management
- Relationship building
- Coaching
- Overtime management
- Shift scheduling
- Safety
Timeline
Digital Team Lead
Walmart
05.2025 - Current
Closing Manager
Target
11.2023 - 05.2025
Assistant Manager
Walmart
09.2021 - 11.2023
Digital Team Lead
Walmart
02.2019 - 09.2021
Department Manager
Walmart
11.2017 - 02.2019
Some College (No Degree) - Business Administration
Columbus State University
Some College (No Degree) - Early Childhood Education
Gordon State
High School Diploma -
New Horizon New Direction