REGGIE WATTS
GOOGLE LLC
Powder Springs,GA
1
Certification
15
years of professional experience
Finance and Operations leader with 15+ years of experience across Google, EY-Parthenon, and Vodafone, turning around complex organizations into high-impact operations. Scaled vendor governance, led $7B+ M&A divestitures, and deployed AI automation to deliver $3M+ in recurring annual savings. Proven record of managing multi-billion-dollar spend and driving bottom-line margins
Work History
Service Delivery Senior Operations Manager – YouTube Creator Support
2 Years 3 Months- Spearheaded YouTube’s real-time AI translation program across 12 languages, reducing operational costs by $3M+ annually
- Turned around underperforming vendor operations in Asia, improving KPIs by 32% and avoiding $3M+ in relocation costs while protecting YouTube brand continuity
- Launched creator support pilots on Discord, Reddit, and Instagram with vendor partners, reducing support volume by 90% and expanding coverage by 18%
- Managed $30m+ vendor operations across 6 global sites supporting YouTube creators across all tiers
Global Finance Operations Manager – Source to Pay
2 Years 7 Months- Managed 40+ global outsourced workflows supporting $35B+ annual Direct PO spend across Technical Infrastructure, Devices & Services, and Google Fiber
- Redesigned procurement process to redirect $200M+ spend from low-risk POs to corporate cards, reducing overhead and improving tax compliance
- Built and launched Google’s catalog buying channel for $50M+ in low-value goods, driving adoption through user guide and change management for product area buyers
- Revamped Google’s shipping address update process, improving tax accuracy and delivering $250K annual savings with 80% faster support turnaround
- Maintained 100% SOX compliance across 4 key controls governing $5B+ in Google-wide CAPEX/OPEX spend
Senior Consultant, Strategy and Operations – Mergers & Acquisitions
1 Year 4 Months- Led international workstream as Separation Management Office lead for two CPG divestitures ($7B+), driving Day 1 readiness and post-close transition execution
- Supported development of framework and playbook to stand up a Center of Excellence (CoE) for client as a resource to guide future divestitures, carve-outs, and spin-offs
- Built TSA tracking tools and spend reports for Separation Management Office, enabling cross-functional execution of M&A deal commitments
- Designed and refined order-to-cash processes for $38M remerchandising strategic partnership between two Fortune 20 firms
Summer Senior Consultant
2 Months- Led international workstream as Separation Management Office lead for two CPG divestitures ($7B+), driving Day 1 readiness and post-close transition execution
- Supported development of framework and playbook to stand up a Center of Excellence (CoE) for client as a resource to guide future divestitures, carve-outs, and spin-offs
- Built TSA tracking tools and spend reports for Separation Management Office, enabling cross-functional execution of M&A deal commitments
- Designed and refined order-to-cash processes for $38M remerchandising strategic partnership between two Fortune 20 firms
Finance Project Manager, Global Customer Margin Assurance, Finance Operations
1 Year 5 Months- Partnered with SAP to co-develop and launch analytical tool in Germany and Spain, configuring cost elements to increase operating margins by $30M+ annually
- Directed cross-functional and cross-national teams in Europe, Asia, and Africa to deliver pivotal financial systems in compliance with Eurozone, local regulations, and Vodafone internal policies, maintaining a 100% compliance rate
- Managed $8.5M+ in consulting engagements to roll out customer profitability initiatives across 6 European markets
FP&A Manager - Retail Support & Channel Analysis, Finance Consumer Sales
1 Year 11 Months- Created business case to reduce planned customer discounts, resulting in annual savings of $2.4M
- Managed FP&A for Vodafone’s $740M+ retail business, partnering with senior executives to analyze performance, identify risks, and define strategic priorities
- Built Excel model to automate reporting and analysis of 100+ mobile plans for partner service providers, driving commission structure changes that increased portfolio profitability by 3% ($400M base)
- Evaluated profitability of 95 retail shops across Germany, driving revised KPI governance for customer acquisition across regional sales teams
- Managed decision support, analytics, and optimization projects to improve customer margins across business and consumer segments by 6% within two quarters
- Led budgeting for operating, cash and capex as well as long-range planning cycles for consumer sales; achieved 4% reduction in budget costs through robust competitor benchmarking and dynamic pricing and cost strategy
- Redesigned revenue forecasting methodology using statistical analysis, reducing budget variance from 8% to 3.5% and refining sales incentives
- Led local implementation of ‘IBRO’, a Vodafone Group customer value management initiative; recommended actionable insights to senior management and global team to drive tactical campaigns and strategy on new customer acquisitions
- Selected as 1 of 30 global talents (top 1%) in Vodafone Group for a 2-year international secondment in Vodafone Germany
Revenue Assurance Analyst, Finance Operations
1 Year 5 Months- Detected and recovered $2.2M+ in revenue leakage from wrongly credited prepaid accounts through stakeholder-led reconciliation
- Collaborated with a 6-person team to investigate call routing fraud, highlighting usage patterns for swift detection; delivered outcomes to CEO and senior management to reinforce pitch to acquire new fraud management software
Graduate Executive, Management Training Program (1 of 15 selected out of 5,000+ applicants)
11 Months- Built valuation model for 2,000km dark fiber network lease ($10M+), presenting to CEO, CFO, and CTO to support buyer negotiations
- Drove significant policy change by proposing a data-backed fair usage cap for unlimited broadband packages, formally adopted into standard contract terms and conditions
Business Support Analyst, Mobile Financial Services
10 Months- Initiated and documented audit and reporting-compliant processes and business analysis requirements for Tigo Cash
- Focal point for data support to derive business cases and analyze performance trends for transactions, customer acquisition, liquidity management, channel analysis, pricing, and commissions
Education
Master of Business Administration - Finance, Accounting and Operations
- Sole recipient of Marvin Zonis Scholarship for outstanding leadership, academic, and extracurricular achievements
- Co-chair of Chicago African Business Group, Emerging Markets Summit, and member of Management Consulting Group
Bachelor of Science, Actuarial Science with Honors - Corporate Finance
- Founding executive and elected editor-in-chief of 400-member Actuarial Science Students Association (ASSA)
- Principal Organist/Director of 120+ member Pax Choir; recorded album, performed concerts with National Orchestra
Skills
Strategic Execution
Cost optimization
Vendor Governance and Delivery
Global Leadership
Financial strategy
Workforce Management
Change management
CX and Quality Management
AI Deployment & Operational Automation
Data analytics
Program management
Risk mitigation and compliance
Certification
Apr 2026
ADDITIONAL
- Published composer and organist for 4 debut album recordings for University and community youth choirs
- Avid traveler and culture enthusiast; visited 60 countries
- CFA Level 2 Candidate, May 2027
Timeline
Service Delivery Senior Operations Manager – YouTube Creator Support
GOOGLE LLC
07.2024 - CurrentRead More
Global Finance Operations Manager – Source to Pay
GOOGLE LLC
12.2021 - 07.2024Read More
Senior Consultant, Strategy and Operations – Mergers & Acquisitions
ERNST & YOUNG LLP/ EY-PARTHENON
08.2020 - 12.2021Read More
Summer Senior Consultant
ERNST & YOUNG LLP/ EY-PARTHENON
06.2019 - 08.2019Read More
Finance Project Manager, Global Customer Margin Assurance, Finance Operations
VODAFONE GROUP – GERMANY, GHANA
01.2017 - 06.2018Read More
FP&A Manager - Retail Support & Channel Analysis, Finance Consumer Sales
VODAFONE GROUP – GERMANY, GHANA
02.2015 - 01.2017Read More
Revenue Assurance Analyst, Finance Operations
VODAFONE GROUP – GERMANY, GHANA
09.2013 - 02.2015Read More
Graduate Executive, Management Training Program (1 of 15 selected out of 5,000+ applicants)
VODAFONE GROUP – GERMANY, GHANA
09.2012 - 08.2013Read More
Business Support Analyst, Mobile Financial Services
MILLICOM GHANA/TIGO CASH
11.2011 - 09.2012Read More
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science, Actuarial Science with Honors from Corporate Finance
Read More
THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS
Master of Business Administration from Finance, Accounting and Operations
Read More