Very driven with strong multitasking and conflict resolution skills in everything that I do. Im committed to furthering my education in emergency medicine and providing excellent patient care.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Hostess
Chilis's Bar and Grill
Athens, GA
12.2025 - 05.2026
Greeted and seated guests promptly to enhance customer satisfaction.
Managed reservation system to optimize table turnover and minimize wait times.
Coordinated with kitchen staff to ensure timely service during peak hours.
Trained new hosts on company procedures and customer interaction standards.
Maintained cleanliness and organization of front-of-house areas for operational efficiency.
Assisted in special events coordination, enhancing overall restaurant atmosphere and guest engagement.
Answered customer questions about hours, seating, and menu information.
Barista
Starbucks
Commerce, GA
06.2025 - 12.2025
Prepared high-quality espresso beverages consistent with Starbucks standards.
Maintained cleanliness and organization of workstations for efficient operations.
Provided exceptional customer service, enhancing guest experiences and building loyalty.
Trained new baristas on beverage preparation and customer interaction techniques.
Managed inventory levels and restocked supplies to ensure operational efficiency.
Implemented suggestions for improving drink quality and service speed.
Cleaned counters, machines, utensils, and seating areas daily.
Controlled line and crowd with quick, efficient service.
Customer Service Manager
Ingles Supermarket
Cornelia, GA
01.2025 - 04.2025
Led team in delivering exceptional customer service, enhancing overall customer satisfaction.
Developed and implemented training programs for new staff, improving service consistency.
Resolved customer complaints efficiently, maintaining positive store reputation and loyalty.
Analyzed customer feedback to identify trends, driving process improvements in service delivery.
Coordinated scheduling of staff to optimize coverage during peak hours, ensuring operational efficiency.
Monitored performance metrics to assess team effectiveness and implement corrective actions as needed.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Bookkeeper
Ingles Supermarket
Commerce, GA
11.2021 - 01.2025
Managed accounts payable and receivable, ensuring accurate processing of invoices and payments.
Reconciled monthly bank statements, maintaining accurate financial records for operations.
Prepared detailed financial reports, assisting management in decision-making processes.
Implemented improved bookkeeping procedures, enhancing efficiency and accuracy of financial data entry.
Trained new staff on accounting software and best practices for record-keeping tasks.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Education
Emergencey Medical Technician - Emergency Medicine
Athens Technical College
Athens, GA
05.2026
High School Diploma -
Banks County High School
Homer, GA
05.2023
Skills
Strong multitasking
Conflict resolution
Handling complaints
Relationship building
Table bussing
Basic life support
CPR and first aid
Critical decision-making skills
Vital signs monitoring
Pre-hospital care
Bleeding control
Airway management
Direct patient care
Patient assessments
Ambulance driving
Medication administration
Certification
EMT - Certified Emergency Medical Technician
First Aid/CPR Certified
EVOC - Emergency Vehicle Operators Course
Timeline
Restaurant Hostess
Chilis's Bar and Grill
12.2025 - 05.2026
Barista
Starbucks
06.2025 - 12.2025
Customer Service Manager
Ingles Supermarket
01.2025 - 04.2025
Bookkeeper
Ingles Supermarket
11.2021 - 01.2025
Emergencey Medical Technician - Emergency Medicine