Daisha Wiley
Atlanta
Summary
Organized and reliable professional with experience in administrative support, patient care coordination, customer service, and early childhood development. Skilled in scheduling, strategic planning, record keeping, and providing compassionate care to children and elderly clients. Strong problem solving, critical thinking, and communication abilities.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Customer Service Representative /Payment Specialist
Swiss Colony
Atlanta
09.2024 - Current
- Managed customer accounts, updated payments, and placed orders accurately.
- Provided phone support, assisting clients with inquiries and resolving issues to enhance customer experience.
- Maintained accurate records of transactions and communications.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Facilitated high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained composure in stressful circumstances and effectively diffused tense situations to ensure positive interactions.
Caregiver
Care, Home Support Services
Bloomington
04.2020 - Current
- Supported clients in daily living activities and personal care to promote independence and well-being.
- Arranged transportation for medical appointments and social outings to enhance client engagement and access to care.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with families regarding client progress and needs.
- Assisted clients with bathing, dressing, and personal care tasks to enhance their comfort and dignity.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding.
- Delivered emotional support to clients facing depression or anxiety, fostering a sense of comfort and connection.
Executive Assistant
Whiskey Crawler
Peoria
10.2023 - 08.2024
- Coordinated scheduling, paperwork, and strategic planning to align manager's priorities.
- Streamlined travel arrangements and itineraries for business trips to enhance efficiency.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Developed meeting agendas and compiled relevant documents to facilitate productive discussions.
- Maintained filing systems and ensured easy access to important documents.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers or clients providing assistance where necessary.
Education
Some College (No Degree) - Intro To Early Childhood
Heartland Community College
Normal, ILSkills
- Customer relationship management
- Payment processing
- Data entry
- Product knowledge
- Conflict resolution
- Professional telephone demeanor
- Stress management
- Scheduling appointments
- Emotional intelligence
- Empathy and patience
- Patient care
- Daily living support
- Special needs care
- Special needs experience
- Child supervision
- Infant and toddler care
- Homework assistance
- Giving medicines as appropriate
- Certified in first aid and CPR
- Early childhood education
- Diaper changing proficiency
- Early childhood development
Certification
CPR
Timeline
Customer Service Representative /Payment Specialist
Swiss Colony
09.2024 - Current
Executive Assistant
Whiskey Crawler
10.2023 - 08.2024
Caregiver
Care, Home Support Services
04.2020 - Current
Some College (No Degree) - Intro To Early Childhood
Heartland Community College