Daisia Sewell
Rising Fawn
Summary
Strong background in efficiently managing administrative tasks and effectively interacting with clients. Demonstrated ability to contribute to a collaborative team environment and adapt quickly to changing priorities. Known for reliability and attention to detail, with exceptional multitasking and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Receptionist
Statefarm Insurance
02.2024 - Current
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Ensured accuracy in data entry tasks, minimizing errors and ensuring complete record-keeping for clients'' accounts.
- Consistently maintained courteous phone etiquette when engaging with callers seeking assistance.
- Operated multi-line telephone system to answer incoming calls and direct callers to appropriate employees.
- Handled cash and credit card payments with accuracy
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.
Customer Service
Sweet Tees
10.2022 - 01.2024
- Monitored customer feedback on social media channels and responded appropriately when necessary
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Delivered excellent customer service for repeat business and referrals.
Floor Support
Canyon Grill
08.2021 - 04.2022
- Attended company and restaurant required trainings and meetings, improving skills.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Education
Dalton State College
Dalton, GA01-2024
High School Diploma -
Dade County High School
Trenton, Ga05.2023
Skills
- Client relationship building
- Strong organization
- Customer service expertise
- Appointment scheduling
- Organization skills
- Front desk operations
- Customer/Client relations
- Service-oriented mindset
- Efficient, responsible, and trustworthy
Certification
- Stop The Bleed Certification
- CPR Certification
- FEMA Emergency Management Institute Certification
- Microsoft Word Certification
Timeline
Insurance Receptionist
Statefarm Insurance
02.2024 - Current
Customer Service
Sweet Tees
10.2022 - 01.2024
Floor Support
Canyon Grill
08.2021 - 04.2022
- Stop The Bleed Certification
- CPR Certification
- FEMA Emergency Management Institute Certification
- Powerpoint Certification
Dalton State College
High School Diploma -
Dade County High School
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