Daisy Delgado
Lithia Springs
Summary
Dedicated professional with strong customer service skills, able to prioritize and multi-task in fast-paced environments. Driven to exceed company goals while delivering excellent service and ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Lead
AICA Orthopedics
04.2023 - Current
- Trained and supported new front desk staff on scheduling, insurance, and office procedures.
- Oversaw daily front desk operations to keep workflow smooth and efficient.
- Handled escalated patient concerns with professionalism and care.
- Recognized by management for reliability and ability to keep the team organized under pressure.
- Reviewed and corrected scheduling errors to prevent conflicts or delays.
- Earned trust from managers by taking on extra responsibilities and special projects
Front Desk Receptionist
AICA Orthopedics
01.2022 - 04.2023
- Greeted patients and checked them in for appointments.
- Scheduled visits, managed calendars, and confirmed appointments.
- Answered phones, assisted patients with questions, and routed calls to the right department.
- -Verified insurance information and collected co-pays.
- -Helped keep the front office clean, professional, and welcoming.
Relief Manager
RaceTrac
04.2019 - 03.2021
- Assisted with all trainings of new associates.
- Completed daily sale reports.
- Supervised shifts, delegated tasks, and kept the team on track during busy hours.
- Handled cash registers, deposits, and balanced drawers at the end of shifts.
- Managed inventory, restocked products, and reduced waste.
- Delivered great customer service and quickly resolved issues.
- Maintained a clean, safe, and organized store environment.
Manager
Little Caesars Pizza
04.2015 - 03.2019
- Managed daily store operations including customer service, cash handling, and inventory control.
- Supported company goals by promoting specials and upselling menu items to drive sales.
- Trained and coached new team members on food prep, customer service, and daily tasks.
- Helped new hires get comfortable and confident so they could work independently.
Education
Penn Foster Career School
Scranton, PASkills
- Bilingual
- Great customer service
- Time management
- Organized
- Teamwork
- Great attitude
- Software scheduling
Timeline
Front Desk Lead
AICA Orthopedics
04.2023 - Current
Front Desk Receptionist
AICA Orthopedics
01.2022 - 04.2023
Relief Manager
RaceTrac
04.2019 - 03.2021
Manager
Little Caesars Pizza
04.2015 - 03.2019
Penn Foster Career School