Summary
Overview
Work History
Education
Skills
Timeline
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Daisy Delgado

Lithia Springs

Summary

Dedicated professional with strong customer service skills, able to prioritize and multi-task in fast-paced environments. Driven to exceed company goals while delivering excellent service and ensuring customer satisfaction.

Overview

10
10
years of professional experience

Work History

Front Desk Lead

AICA Orthopedics
04.2023 - Current
  • Trained and supported new front desk staff on scheduling, insurance, and office procedures.
  • Oversaw daily front desk operations to keep workflow smooth and efficient.
  • Handled escalated patient concerns with professionalism and care.
  • Recognized by management for reliability and ability to keep the team organized under pressure.
  • Reviewed and corrected scheduling errors to prevent conflicts or delays.
  • Earned trust from managers by taking on extra responsibilities and special projects

Front Desk Receptionist

AICA Orthopedics
01.2022 - 04.2023
  • Greeted patients and checked them in for appointments.
  • Scheduled visits, managed calendars, and confirmed appointments.
  • Answered phones, assisted patients with questions, and routed calls to the right department.
  • -Verified insurance information and collected co-pays.
  • -Helped keep the front office clean, professional, and welcoming.

Relief Manager

RaceTrac
04.2019 - 03.2021
  • Assisted with all trainings of new associates.
  • Completed daily sale reports.
  • Supervised shifts, delegated tasks, and kept the team on track during busy hours.
  • Handled cash registers, deposits, and balanced drawers at the end of shifts.
  • Managed inventory, restocked products, and reduced waste.
  • Delivered great customer service and quickly resolved issues.
  • Maintained a clean, safe, and organized store environment.

Manager

Little Caesars Pizza
04.2015 - 03.2019
  • Managed daily store operations including customer service, cash handling, and inventory control.
  • Supported company goals by promoting specials and upselling menu items to drive sales.
  • Trained and coached new team members on food prep, customer service, and daily tasks.
  • Helped new hires get comfortable and confident so they could work independently.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Bilingual
  • Great customer service
  • Time management
  • Organized
  • Teamwork
  • Great attitude
  • Software scheduling

Timeline

Front Desk Lead

AICA Orthopedics
04.2023 - Current

Front Desk Receptionist

AICA Orthopedics
01.2022 - 04.2023

Relief Manager

RaceTrac
04.2019 - 03.2021

Manager

Little Caesars Pizza
04.2015 - 03.2019

Penn Foster Career School

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Daisy Delgado