Daisy Delgado
Lithia Springs
Summary
Dedicated professional with strong customer service skills, able to prioritize and multi-task in fast-paced environments. Driven to exceed company goals while delivering excellent service and ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Lead
AICA Orthopedics
Atlanta, GA
04.2023 - Current
- Trained and supported new front desk staff on scheduling, insurance, and office procedures.
- Oversaw daily front desk operations to keep workflow smooth and efficient.
- Handled escalated patient concerns with professionalism and care.
- Recognized by management for reliability and ability to keep the team organized under pressure.
- Reviewed and corrected scheduling errors to prevent conflicts or delays.
- Earned trust from managers by taking on extra responsibilities and special projects
Front Desk Receptionist
AICA Orthopedics
Atlanta, GA
01.2022 - 04.2023
- Greeted patients and checked them in for appointments.
- Scheduled visits, managed calendars, and confirmed appointments.
- Answered phones, assisted patients with questions, and routed calls to the right department.
- -Verified insurance information and collected co-pays.
- -Helped keep the front office clean, professional, and welcoming.
Relief Manager
RaceTrac
Powder Springs
04.2019 - 03.2021
- Assisted with all trainings of new associates.
- Completed daily sale reports.
- Supervised shifts, delegated tasks, and kept the team on track during busy hours.
- Handled cash registers, deposits, and balanced drawers at the end of shifts.
- Managed inventory, restocked products, and reduced waste.
- Delivered great customer service and quickly resolved issues.
- Maintained a clean, safe, and organized store environment.
Manager
Little Caesars Pizza
Powder Springs, GA
04.2015 - 03.2019
- Managed daily store operations including customer service, cash handling, and inventory control.
- Supported company goals by promoting specials and upselling menu items to drive sales.
- Trained and coached new team members on food prep, customer service, and daily tasks.
- Helped new hires get comfortable and confident so they could work independently.
Education
Penn Foster Career School
Scranton, PASkills
- Bilingual
- Great customer service
- Time management
- Organized
- Teamwork
- Great attitude
- Software scheduling
Timeline
Front Desk Lead
AICA Orthopedics
04.2023 - Current
Front Desk Receptionist
AICA Orthopedics
01.2022 - 04.2023
Relief Manager
RaceTrac
04.2019 - 03.2021
Manager
Little Caesars Pizza
04.2015 - 03.2019
Penn Foster Career School