DAJA PRESTON
South Fulton
Summary
Dynamic professional with extensive experience at Hilton, excelling in guest services and team leadership. Proven ability to enhance operational efficiency and quality control while maintaining exceptional communication skills. Adept at managing medical records and streamlining processes, ensuring compliance and timely delivery of services. Committed to fostering professional development and client relations.
Overview
25
25
years of professional experience
Work History
FRONT DESK COORDINATOR
HILTON
08.2017 - Current
- Provide on-the-job training to new staff and serve as a reference regarding hotel policies and processes
- Welcome guests upon entry and assist with check-in/check-out
- Answer phones, book reservations, respond to emails, and electronic reservations.
- Prepare check-out documentation, and fulfill transactions from guests.
- Manage and resolve all guest issues and concerns in a fast-paced, high-volume environment
- Provide recommendations for process improvement, including customer feedback
- Maintain awareness of room availability, and effectively communicate with housekeeping to ensure rooms are prepared for future guests in a timely manner
RECORDS RELEASE SPECIALIST
IRON MOUNTAIN
05.2015 - 07.2017
- Assist staff with answering calls and route appropriately
- Implementation of departmental goals, objectives and standards of performance
- Compile medical data and communicate info as needed
- Ensure retrieval and processing of medical records requests under review for Healthcare Effectiveness Data Information
- Submit recommendations towards process improvement and updates on organizational procedures
- Deliver Protected Health Information per patient/doctor requests within strict deadlines
- Maintain expert attention to detail in an extremely fast paced environment
- Work to recognize and reduce inconsistencies within medical documentation
- Proficient navigation through electronic filing system while obtaining all patient information needed for files
- Assist with the development of guidelines and procedures that increase efficiency and productivity
PATIENT INTAKE COORDINATOR (CALL CENTER)
FRESENIUS MEDICAL
06.2013 - 05.2015
- Provided services in order to assure appropriate placement and services to individuals who qualify and benefit from available resources
- Conducted face to face and tele-med psychosocial assessments to formulate appropriate level of care
- Educated clients and their families on plans of care and placement procedures
- Ensured appropriate documentation was in place and checked insurance/resources to verify benefit coverage
- Collaborated with management team to streamline process and increase organizational revenue
- Demonstrated knowledge of available community resources and various treatment resources
- Maintained and updated confidential patient records to ensure compliance with HIPAA regulation
- Responsible for the recruitment and screening of applicants
- Admitted patients who were referred to treatment and compiled needed documentation
SR OFFICE ADMINISTRATOR
PACIFIC MEDICAL P&O
03.2011 - 02.2013
- Quality checked clinical documentation prior to billing in order to confirm accuracy of all information
- Coached and trained colleagues on office procedures to maintain coordination and organization of all office activities
- Set the example in demonstrating superior customer service and professionalism to all clients
- Managed office calendar, preparing correspondence and memos as needed to complete assigned tasks
- Streamlined office operations in order to enhance overall efficiencies
- Monitored timekeeping in support of accurate payroll processing
- Adhered to a weekly/monthly reporting system for management to track and advise of sales, revenue, cash and patient flow
ADMINISTRATIVE ASSISTANT
WASHINGSTON STATE DOT
05.2001 - 05.2009
- Provided administrative and clerical support to the entire department
- Prepared and coordinated incoming documentation for distribution to staff
- Responsible for on-the-job training of new staff to bring them up to speed on company processes
- Streamlined office filing operations in order to enhance overall operations standard procedures in relation to privacy of information
- Answered multi-phone calls quickly and professionally
- Analyzed areas of opportunity within the department and uncovered strengths to build on
- Facilitated regularly scheduled staff meetings to provide a forum for open communication and problem resolution
Education
High School Diploma -
Ingraham High School
Seattle, WA06-1999
MEDICAL ASSISTANT CERTIFICATION -
EVEREST COLLEGE
Skills
- Microsoft Office
- Team Leader
- Professional Development
- Medical Records
- Quality Control
- Reports/Documentation
- Subject Matter Expert
- Communication Skills
- Deadline-Oriented
- Customer Service
- Client Relations
- Administrative
- Phone call direction
- File management
- Guest check-in and check-out
- End-of-day reporting
- Guest services
Education Certifications
- EVEREST COLLEGE, MEDICAL ASSISTANT CERTIFICATION
- HIGH SCHOOL, DIPLOMA
Timeline
FRONT DESK COORDINATOR
HILTON
08.2017 - Current
RECORDS RELEASE SPECIALIST
IRON MOUNTAIN
05.2015 - 07.2017
PATIENT INTAKE COORDINATOR (CALL CENTER)
FRESENIUS MEDICAL
06.2013 - 05.2015
SR OFFICE ADMINISTRATOR
PACIFIC MEDICAL P&O
03.2011 - 02.2013
ADMINISTRATIVE ASSISTANT
WASHINGSTON STATE DOT
05.2001 - 05.2009
High School Diploma -
Ingraham High School
MEDICAL ASSISTANT CERTIFICATION -
EVEREST COLLEGE