Dajah Height
Jeffersonville
Summary
Dynamic Assistant Manager with a proven track record at Family Dollar, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and strategic thinking, fostering a positive work environment and driving staff development. Skilled in customer service and financial accuracy, significantly reducing discrepancies and improving the customer experience.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Family Dollar
01.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma - N/A
Wilkinson County High School
Irwinton, GA05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Problem-solving
- Team motivation
- Hiring and training
- Active listening
- Organizational skills
- Computer skills
- Strategic thinking
Timeline
Assistant Manager
Family Dollar
01.2023 - 03.2025
High School Diploma - N/A
Wilkinson County High School
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