Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dajes Moreland

Douglasville

Summary

Professional and empathetic with excellent communication skills. Dedicated to providing outstanding customer service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Administrative Assistant

Beauty Mark Ltd
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sales Team Lead

Sally Beauty
09.2021 - 03.2023
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Expanded client base by fostering strong relationships and delivering exceptional customer service.
  • Delivered compelling product presentations to prospective clients, showcasing unique value propositions tailored to their needs.
  • Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
  • Educated clients on production and benefit protocols through in-depth training procedures.

Education

Esthetics

Furious Styles Barber & Beauty Institute
Hiram, GA
07-2024

High School Diploma -

New Manchester High School
Douglasville, GA
05-2021

Skills

  • Active listening
  • Critical thinking
  • Building rapport
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Recordkeeping strengths
  • Conflict resolution
  • Follow-up skills
  • Appointment scheduling
  • Clerical support

Timeline

Customer Service Representative/Administrative Assistant

Beauty Mark Ltd
03.2023 - Current

Sales Team Lead

Sally Beauty
09.2021 - 03.2023

Esthetics

Furious Styles Barber & Beauty Institute

High School Diploma -

New Manchester High School

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Dajes Moreland