Dakoda Christensen

• Consistently met deadlines, effectively managing time and resources to complete tasks on schedule.
• Reduced downtime for clients by quickly diagnosing and resolving technical problems.
• Enhanced equipment efficiency by performing regular maintenance and troubleshooting issues.
• Achieved timely project completion by coordinating with team members and prioritizing tasks.
• Performed adjustments, calibrations, and inspections for ALL Brands European.
• Contributed to workplace safety by adhering to industry standards and conducting thorough inspections.
• Improved customer satisfaction by providing informative and prompt support inspections.
• Demonstrated strong attention to detail, ensuring accurate diagnostics and effective repairs on complex systems.
• Performed troubleshooting and diagnosis on malfunctioning Vehicles.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tested systems, noting issues and completing preventive maintenance.

• Directed daily operations of team of 5 technicians and shop professionals, while also repairing and diagnosing vehicles, and performing rechecks from the other technicians. Helped diagnose vehicles outside of other technicians abilities to provide customer with accurate diagnosis and repair estimate.
• Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
• Increased shop efficiency by implementing streamlined processes and organizing work areas.
• Managed materials inside shop and kept up with inventory.
• Managed relationships with vendors and made sure our needs were met as far as timely deliveries and quality of parts being delivered, as well as managed returns.
• Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
• Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
• Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
• Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
• Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
• Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
• Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
• Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
• Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Was part of fast track product training program to become certified and knowledgeable in the Audi Product, which has carried over into the independent world where I am very knowledgeable and versatile in Audi, VW, and Porsche.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Completed customer orders and warranty services according to manufacturer specifications.
• Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
• Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team, unkept their factory training. Also completed techline cases with engineering department of manufacturer to do warranty repairs.
• Trained team members from express oil change positions and promoted them to line technician positions once proved performance showed they were ready to take the next step in their careers
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
• Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
• Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Performed comprehensive system analysis, identifying underlying issues before they escalated into major problems.
• Used hand and power tools to align and assemble component parts.
• Consistently met deadlines, effectively managing time and resources to complete tasks on schedule.
• Reduced downtime for clients by quickly diagnosing and resolving technical problems.
• Performed adjustments, calibrations, and inspections for customer vehicles.
• Provided clear documentation of completed work orders, maintaining organized records for future reference.
• Improved customer satisfaction by providing informative inspections.
• Demonstrated strong attention to detail, ensuring accurate diagnostics and effective repairs on complex systems.
• Engaged with many customers daily regarding vehicle issues, troubleshooting issues and warranties.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tested systems, noting issues and completing preventive maintenance.

• Utilized advanced diagnostic equipment to accurately identify issues within vehicle electrical systems leading to expedited resolutions for satisfied customers.
• Maintained a high level of quality in repair jobs, ensuring adherence to industry standards and safety protocols.
• Collaborated with service advisors to provide accurate estimates for customers, resulting in higher approval rates for repairs.
• Increased shop productivity by streamlining work processes and prioritizing tasks effectively.
• Received level 3 Chrysler Master Certification across the board minus Transmissions, was Level 2 in Transmissions when departed.
• Implemented preventative maintenance measures that increased vehicle lifespan and reduced overall repair costs for clients.
• Resolved challenging mechanical issues by leveraging problem-solving skills and comprehensive technical knowledge.
• Displayed strong work ethic, time management skills, and attention to detail, contributing to the overall success of the automotive repair facility.
• Expanded knowledge of automotive systems through continuous learning and professional development opportunities.
• Demonstrated expertise in various automotive systems, earning the Certified Master Technician designation through rigorous testing and hands-on experience.

-Achieved Level 2 Certified, as well as most level 3 at this dealership

- Was 1 of 2 Diesel Technicians who primarily worked on the Cummins Engines doing anything from engine replacement to transmission/drive line and rear end replacement, but was given the other inflow of vehicles that came through the shop, became very fluent in the 3.6 Pentistar and 5.7 Hemi Engines to where replaced all camshafts that cam through on the local police department vehicles and fleet vehicles with both engines that came into the dealership.

-Grew as a team member and was punctual, very reliable at getting customers vehicles repaired correctly the first time. Had one of the highest FFV in the dealership.

• Utilized advanced diagnostic equipment to accurately identify issues within vehicle electrical systems leading to expedited resolutions for satisfied customers.
• Maintained a high level of quality in repair jobs, ensuring adherence to industry standards and safety protocols.
• Collaborated with service advisors to provide accurate estimates for customers, resulting in higher approval rates for repairs.
• Increased shop productivity by streamlining work processes and prioritizing tasks effectively.
• Contributed to a positive team atmosphere by collaborating with colleagues on best practices, tips, and troubleshooting techniques for complex repairs.
• Optimized workflow management, enabling the handling of multiple projects simultaneously while maintaining strict deadlines.
• Implemented preventative maintenance measures that increased vehicle lifespan and reduced overall repair costs for clients.
• Assisted customers in understanding warranty coverages resulting in increased customer retention and loyalty.

• Operated equipment such as tractors, trailers and fork lifts.
• Repaired engines and transmissions on the tractors, air leak repairs, Light/electrical repairs, brake repairs, as well as performed trailer repairs.
• Towed vehicles in and out of the shop for repairs
• Performed welding of frame components on the tractors when welding repairs were needed due to over the road damage.
• Worked fuel lane as well as Comeback lanes to repair loads on their way through the terminal to get the back on the road to deliver their loads.
• Was 5th in seniority in 3rd shift by time of resignation from the company.
• Performed PM Inspections to keep vehicles within DOT Standards.
• Gained leadership role with the higher seniority positions through the other shifts, participated in making the shop more efficient.