Dakota Albritton
Mount Vernon
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing solutions to build loyalty.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Universal Banker II
Ameris Bank
Lyons, GA
11.2023 - Current
- Assisted customers with account inquiries and transactions, ensuring high levels of service satisfaction.
- Educated clients on banking products, enhancing customer understanding and product adoption.
- Collaborated with team members to streamline daily operations, improving efficiency and workflow.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Dispatch Clerk
Dot Foods Inc.
Vidalia, GA
04.2023 - 11.2023
- Coordinated daily dispatch operations ensuring timely delivery of products to customers.
- Monitored inventory levels, facilitating efficient stock management and replenishment processes.
- Utilized logistics software to track shipments, enhancing visibility and communication with drivers.
- Developed and maintained strong relationships with freight carriers, optimizing route selection and costs.
- Collaborated with cross-functional teams to resolve shipping discrepancies, ensuring customer satisfaction.
Universal Banker I
Ameris Bank
Vidalia, GA
07.2022 - 01.2023
- Facilitated customer transactions, including deposits, withdrawals, and loan payments.
- Assisted clients with account inquiries and product recommendations to enhance service experience.
- Promoted bank products and services to meet client financial needs effectively.
- Processed new account openings and ensured compliance with regulatory requirements.
- Resolved customer issues promptly, maintaining high satisfaction levels through effective communication.
Special Education Paraprofessional
Vidalia High School
Vidalia, GA
08.2021 - 07.2022
- Supported individual education plans through tailored instructional strategies and materials.
- Collaborated with teachers to implement classroom accommodations for diverse learning needs.
- Assisted in behavior management strategies, promoting positive student engagement and participation.
- Monitored student progress, documenting observations to inform instructional adjustments.
- Facilitated communication between students, educators, and families to enhance support systems.
Customer Service Representative
Pix
Vidalia, GA
09.2019 - 09.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely support and accurate information regarding products and services.
- Managed escalated issues, ensuring swift resolution and maintaining positive customer relationships.
- Trained new team members on best practices for customer interactions and system navigation.
- Responded to customer requests for products, services, and company information.
Assistant Director
Junction Childcare and Learning Center
Vidalia, GA
01.2018 - 09.2019
- Developed and implemented educational programs enhancing child development and learning experiences.
- Streamlined operational processes, improving efficiency in daily childcare activities and administrative tasks.
- Collaborated with parents to create a supportive environment, addressing concerns and promoting child well-being.
- Monitored compliance with state regulations, ensuring high standards of safety and quality in childcare services.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
Cashier
Little Caesars Pizza
Vidalia, GA
09.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in training new cashiers on service protocols and register operations.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Ensured cleanliness and organization of front counter and dining area.
- Monitored inventory levels, assisting in restocking as needed for smooth operations.
Customer Service Associate
Bilo Grocery
Vidalia, GA
11.2014 - 06.2016
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted in training new staff on customer service protocols and company policies.
- Collaborated with team members to maintain product availability and store organization.
- Mentored junior associates, fostering a supportive team environment focused on excellence in service delivery.
Education
High School Diploma -
Montgomery County High School
Mount Vernon, GA05-2016
Skills
- Branch operations
- Cash handling proficiency
- Customer needs assessment
- Microsoft Word expertise
- Inbound and Outbound Calling
- Student engagement
- Efficient and Detail Oriented
Certification
- American Bankers Association - Branch Manager Certificate
- American Bankers Association - Bank Teller Certificate
- American Bankers Association - Universal Banker Certificate
- American Bankers Association - Personal Banker Certificate
- American Bankers Association - Digital Banker Certificate
- American Bankers Association - Bank Solutions Provider Certificate
- American Bankers Association - Customer Service Representative Certificate
- American Bankers Association - Supervisor/Team Leader Certificate
Timeline
Universal Banker II
Ameris Bank
11.2023 - Current
Dispatch Clerk
Dot Foods Inc.
04.2023 - 11.2023
Universal Banker I
Ameris Bank
07.2022 - 01.2023
Special Education Paraprofessional
Vidalia High School
08.2021 - 07.2022
Customer Service Representative
Pix
09.2019 - 09.2020
Assistant Director
Junction Childcare and Learning Center
01.2018 - 09.2019
Cashier
Little Caesars Pizza
09.2017 - 01.2018
Customer Service Associate
Bilo Grocery
11.2014 - 06.2016
High School Diploma -
Montgomery County High School