Dakota Hays
Augusta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Orthodontic Practice Manager
Dr. John C. Martin Orthodontics
01.2021 - Current
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased productivity by optimizing staff schedules and task allocation.
- Maintained a professional and welcoming environment, addressing patient concerns promptly and effectively.
- Developed comprehensive training programs for new hires, ensuring seamless integration into the practice team.
- Ensured compliance with all regulatory standards, maintaining accurate records of licenses, permits, and certifications for the practice.
- Managed financial aspects of the practice, including budgeting, forecasting, and analyzing key performance indicators to inform decisionmaking.
- Strengthened relationships with referring dentists by hosting educational events and fostering open communication channels.
- Boosted employee morale through regular recognition of achievements and creating opportunities for professional development.
- Coordinated continuing education courses for staff members keeping everyone up-to-date with industry best practices and advancements.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Orthodontic Assistant
Dr. John C. Martin Orthodontics
05.2019 - 01.2021
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
Education
High School Diploma -
Coastal Plains Charter Highschool
413 Pete Phillips Dr, Vidalia, GA 3047404.2019
Skills
- Office Administration
- Budget Planning
- Scheduling Coordination
- Appointment Setting
- Patient Management
- HIPAA Compliance
- Empathy and Compassion
- Financial Management
- Critical Thinking
- Decision Making
- Orthodontic Knowledge
Certification
CPR
Expanded Duties In Orthodontic Assistant
Timeline
Orthodontic Practice Manager
Dr. John C. Martin Orthodontics
01.2021 - Current
Orthodontic Assistant
Dr. John C. Martin Orthodontics
05.2019 - 01.2021
High School Diploma -
Coastal Plains Charter Highschool
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