Dakota Wright
Grovetown
Summary
Over six years of experience as an Information Technology Specialist in the Army, specializing in system administration and help desk operations. Proven expertise in hardware and software troubleshooting, wireless device management, and supervisory roles. Demonstrated ability to perform under pressure, conduct performance evaluations, and resolve conflicts effectively. Strong background in network administration, system upgrades, and hardware monitoring, with a focus on task prioritization and troubleshooting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Technology Project Manager
Department of Defense United States Army
Fort Stewart
01.2020 - 12.2023
- Planned, initiated, and managed information technology projects to ensure alignment with business objectives.
- Led and guided technical staff to achieve project goals efficiently.
- Served as liaison between business and technical teams to facilitate effective communication.
- Monitored project progress, ensuring deadlines, standards, and cost targets were consistently met.
- Oversaw purchase and configuration of 200 HP laptops, completing ahead of schedule by one month.
- Prevented productivity loss by assisting in profile configuration for 250 Lenovo ThinkPad laptops, finishing three weeks early.
- Executed acquisition of two virtual teleconference devices aligned with new initiatives.
- Advised team on building and installing configuration profiles for enhanced operational readiness.
Network & Computer Systems Administrator
Department of Defense United States Army
Fort Stewart
01.2018 - 12.2023
- Oversaw eight personnel in network maintenance, helpdesk functions, and tactical communications.
- Innovated ticket processing system achieving 100% resolution for 300 annual tickets within three business days.
- Led upgrade of network infrastructure with 1,300 new Juniper switches, contributing to configuration profile construction.
- Implemented reporting systems that reduced inactive daily users by 100%, managing over 600 active users effectively.
- Managed user accounts and permissions to ensure compliance with military standards.
- Deployed network monitoring tools for prompt detection and resolution of system issues.
- Conducted regular system audits to maintain data integrity and security.
Education
Grovetown High School
Grovetown, GA01.2017
Some College (No Degree) - Cyber Security
Augusta University
Augusta, GASkills
- Network management and security
- Active Directory administration
- Report compilation and analysis
- Product acquisition and implementation
- Leadership and team development
- Configuration management
- Stress management
- IT compliance and governance
- Data integrity assurance
Certification
- CompTIA Security+ Certification 2024-11-10
- Basic Leaders Course (BLC) 2021-07 to 2021-08
Timeline
Information Technology Project Manager
Department of Defense United States Army
01.2020 - 12.2023
Network & Computer Systems Administrator
Department of Defense United States Army
01.2018 - 12.2023
Grovetown High School
Some College (No Degree) - Cyber Security
Augusta University
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