Dalia Garland
Norcross
Summary
Qualified Shift Lead Manager offering expertise in team leadership, customer service, and operational efficiency. Experience includes overseeing daily operations, managing staff rosters, ensuring excellent customer satisfaction, and maintaining high standards of cleanliness and safety. Strengths encompass strong decision-making skills, problem-solving abilities, along with effective communication and motivational techniques. Past roles have shown significant improvement in team productivity and morale through strategic scheduling and positive reinforcement.
Overview
4
4
years of professional experience
2027
2027
years of post-secondary education
Work History
Shift Lead Manager
Henris bakery and deli
Norcross
03.2025 - Current
- Supervised daily operations and staff activities in fast-paced bakery environment.
- Trained new team members on food safety and customer service standards.
- Coordinated inventory management and supply ordering to maintain stock levels.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- Developed strategies to improve operational efficiency and productivity.
- Analyzed sales data to identify trends and opportunities for growth.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Coached employees on interactions with customers to drive exceptional service.
Cashier Team Lead
Publix
Norcross
05.2022 - 10.2025
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash register operations, including processing transactions and handling cash.
- Assisted with sales promotions, ensuring proper signage and information for customers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Answered phone calls to assist customers with questions and orders.
Diner Hostess
The Diner at Webb Gin
Snellville
10.2021 - 01.2022
- Greeted and seated guests promptly upon arrival at the busy diner.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Assisted servers by coordinating food orders and ensuring timely delivery.
- Maintained up-to-date knowledge of daily specials offered by the restaurant.
- Identified needs of customers promptly and efficiently.
Education
Penn Foster Career School
Scranton, PA03-2026
Skills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Sales strategies
- Reporting and documenting
- Training and mentoring
- Relationship building
- Opening and closing procedures
Languages
Spanish
Professional
Timeline
Shift Lead Manager
Henris bakery and deli
03.2025 - Current
Cashier Team Lead
Publix
05.2022 - 10.2025
Diner Hostess
The Diner at Webb Gin
10.2021 - 01.2022
Penn Foster Career School