Dedicated and experienced Director of Security Operations, Loss Prevention and Asset Protection with 19 years of experience combined from Retail and Law Enforcement Agencies.
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Adept at conducting investigations, comprehensive business needs analyses and security audits to uncover, correct and/or augment asset protection, loss control and workplace safety needs.
• Develop and execute strategic security plans aligned with corporate goals including loss prevention, crisis management and emergency response protocols
· Managed loss prevention operations for 10 stores and lead a team of 10 Assets Protection Managers , achieved reduction in losses through targeted training and process improvements
· Worked closely with District Senior Director and Human Resources Business Partner on hiring, training and developing Store Managers
• Conducted in-stores Safety Audits in order to ensure compliance to all Company, State and Federal policies
• Led investigations into theft, fraud and internal misconduct coordination with Target National Investigation Center and local authorities and legal teams
• Oversaw daily security operations and loss prevention activities for assigned location, implementing innovative strategies to enhance assets protection
· Conducted staff training on security procedures, workplace safety and emergency preparedness, significantly reducing incident rate
• Used business, leadership and people skills to inspire exceptional performance and improve every aspect of business which resulted in increasing store sales and reduced shortage
• Professionally and ethically investigated causes of theft within the business
• Served as District and Group trainer for new in role executive leaders
• Detailed investigations of violations and theft
• Conducted regular shrink and safety awareness training
• Communicated accident investigation findings, areas of opportunity, and future prevention techniques to protect company assets and profitability
• Analyzed workplace safety issues by inspecting security measures and using CCTV cameras on strategic locations
• Analyzed crime trends and developed plans to reduce offenses
• Liaised with local and state regulatory agencies to streamline investigation completion
• Formulated departmental policies, procedures and priorities to be followed by members of department
• Conducted employee evaluations to review performance and provide constructive feedback to enhance achievement of organizational goals.
• Prepared reports and recommendations for supervisors, city and state agencies
• Represented department in communications with city officials and citizen groups
• Assisted with employee evaluation and preparing weekly, monthly and yearly reports
• Supported creation of departmental work plans, developmental process and performance measures
• Applied corrective strategies for minor and stricter measures for serious offenses
• Utilized tact and professionalism in responding to citizen complaints