Dalishua Williams
Sterling
Summary
Seasoned Communications Officer with experience in managing internal and external communications, as well as public relations initiatives. Strengths include development of strategic communications plans, crisis management strategies, and brand messaging. Demonstrated impact through successful implementation of communication programs that enhanced organizational image and engagement levels.
Enthusiastic professional seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Astute in utilizing metrics to monitor campaign results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Officer 911 Dispatch
Wiregrass McIntosh county
Darien
05.2025 - Current
- a public safety professional who receives, processes, and transmits emergency calls, dispatching law enforcement, fire, and medical personnel to respond to emergencies.
- Dispatchers answer emergency calls from the public, including non-emergency calls
- They collect information from callers, including the location, nature, and severity of the emergency.
- Dispatchers assess the situation and dispatch appropriate police, fire, and medical units to the scene.
- They maintain constant communication with field units via radio, providing updates and instructions during emergencies.
- Dispatchers operate various communication equipment, including telephones, radios, and computer systems.
Direct Support Professional
Gateway Behavioral Health Services
Brunswick
09.2024 - Current
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Assisted in planning and implementing recreational activities for participants.
Assistant Store Manager
Friendly Express
St.Simon Island
07.2024 - 10.2024
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Organized weekly meetings with department heads to review progress on key objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Shift Supervisor
CVS Pharmacy
St.Simon Island
05.2024 - 07.2024
- Coordinated with other departments to ensure smooth workflow between shifts.
- Maintained accurate records of daily transactions and deposits.
- Investigated accidents or incidents occurring during shift hours.
- Identified areas of improvement within the department and implemented necessary changes.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Resolved conflicts between staff members in a timely manner.
Certified Nursing Assistant
Southeast Georgia Health System
Brunswick
11.2022 - 03.2024
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Provided emotional support to patients and families during difficult times.
- Transported patients to treatment units, using wheelchair or stretcher.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Guest Service Representative
Residence Inn Marriott
Brunswick
04.2022 - 03.2023
- Provided assistance to guests throughout their stay.
- Provided guidance to new team members on how to perform tasks correctly.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Handled customer complaints professionally and efficiently.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Maintained accurate records of all transactions within the hotel software system.
- Maintained cleanliness of lobby area throughout shift.
- Ensured compliance with hotel policies and procedures.
Customer Service Representative
Allied Communications
Brunswick
06.2022 - 08.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Front Desk Agent
Courtyard by Marriott
Brunswick
08.2021 - 04.2022
Greeter/Administrative Clerk
Quest Diagnostics
Okeechobee
03.2021 - 06.2021
- Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
- Assisted customers in finding desired items on shelves or through catalogs.
- Verified that all products were properly labeled before stocking them onto shelves.
Cashier/Customer Service Representative
Shell Gas Station
Okeechobee
01.2021 - 05.2021
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
Youth Care Worker
True Core Behavior
Okeechobee
06.2018 - 12.2020
- Provided crisis intervention services during times of distress or emergency situations.
- Transported youth to appointments or recreational activities as needed.
- Monitored the physical environment to ensure safety of clients and staff.
- Developed and implemented individualized plans to meet the needs of youth in care.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Facilitated group activities that promote socialization skills among youth in care.
PCA/Caregiver
New Heights PCH
Savannah
08.2016 - 03.2018
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Answered questions from family members regarding patient's condition or care plan.
Poultry Processor
Mountains Farms
Lumber Bridge
06.2014 - 02.2016
- Utilized a variety of hand tools such as saws and grinders when necessary.
- Checked temperatures of refrigerators and freezers regularly to ensure food safety standards were met.
- Maintained accurate records of all production processes.
Education
High School Diploma -
Hoke County High School
Raeford, NC05-2005
Some College (No Degree) - Medical Assistant
University of Phoenix
Tempe, AZSkills
- Emergency dispatch
- Crisis communication
- Radio operation
- Data entry
Languages
English
Professional
Certification
- Certified Nursing Assistant
- First Aid and BLS
- CPR Certified
Timeline
Communications Officer 911 Dispatch
Wiregrass McIntosh county
05.2025 - Current
Direct Support Professional
Gateway Behavioral Health Services
09.2024 - Current
Assistant Store Manager
Friendly Express
07.2024 - 10.2024
Shift Supervisor
CVS Pharmacy
05.2024 - 07.2024
Certified Nursing Assistant
Southeast Georgia Health System
11.2022 - 03.2024
Customer Service Representative
Allied Communications
06.2022 - 08.2022
Guest Service Representative
Residence Inn Marriott
04.2022 - 03.2023
Front Desk Agent
Courtyard by Marriott
08.2021 - 04.2022
Greeter/Administrative Clerk
Quest Diagnostics
03.2021 - 06.2021
Cashier/Customer Service Representative
Shell Gas Station
01.2021 - 05.2021
Youth Care Worker
True Core Behavior
06.2018 - 12.2020
PCA/Caregiver
New Heights PCH
08.2016 - 03.2018
Poultry Processor
Mountains Farms
06.2014 - 02.2016
High School Diploma -
Hoke County High School
Some College (No Degree) - Medical Assistant
University of Phoenix