DALLAS JACKSON
Statesboro,GA
Summary
Computer Engineering student with IT systems engineering experience and hands-on programming, digital systems, and troubleshooting skills. Experienced collaborating on technical projects, diagnosing operational issues, and communicating solutions to technical and non-technical audiences. Seeking software, hardware, embedded systems, IT, or engineering internship/co-op opportunities.
Overview
1
1
year of professional experience
Work History
Systems Engineer IT Intern
Progessive Insurance
Cleveland, OH
05.2024 - 08.2025
- Maintained 100% uptime across supported systems while troubleshooting recurring IT issues during operations coverage.
- Supported a mainframe operations team by troubleshooting IT issues and keeping daily operations running smoothly.
- Researched prior tickets and knowledge-base articles to diagnose issues, identify fixes, and determine when escalation was needed.
- Collaborated with team members on technical work and communicated solutions clearly to technical and non-technical stakeholders.
- Wrote the final 5–7 minute De-Risker chatbot trailer script and structured and edited the project video.
- Developed presentation content for the De-Risker chatbot project to support the final delivery.
Education
Bachelor of Science - Computer Engineering
Georgia Southern University
Statesboro, GA12-2027
Skills
- Java
- C
- Python
- VHDL
- MATLAB
- Service desk ticketing
- Incident escalation
- Remote desktop support
- User account provisioning
- IT Infrastructure
- Technical Troubleshooting
- Technical Communication
- Hardware troubleshooting
- Endpoint support
- Mainframe operations
Timeline
Systems Engineer IT Intern
Progessive Insurance
05.2024 - 08.2025
Bachelor of Science - Computer Engineering
Georgia Southern University