Dalton Crosby II
Marietta
Summary
Quality-focused business management professional with combined experience in general business operations, project management and financial administration. Committed to driving business success by implementing improved technology and increasing customer service standards. Adept in website optimization and quality management. Proficient in operating Intel/AMD PC desktops and servers.
Overview
6
6
years of professional experience
Work History
Technical Document Control Supervisor
Proctor & Gamble
05.2021 - Current
- Performed competitor benchmarking analysis to identify manufacturing savings opportunities and potential product enhancements, boosting 35% of revenue.
- Worked with a team of 15 to analyze key aspects of a business to evaluate factors driving results and summarize them into quarterly presentations.
- Derived conceptual designs from business objectives to deliver software and applications according to usability, performance and functionality specifications.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Checked blueprints and drawings for accuracy and completeness.
- Pitched in to assist ALL department with special projects and tasks.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Uploaded company procedures and policies to EDMS, routing for approval and training.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Coordinated document exchange between departments, contractors, suppliers and customers.
Senior Business Manager
Surge
03.2018 - 10.2021
- Create, manage and execute a 16-month business plan and communicate company vision and objectives to motivate teams.
- Improve the efficiency of repair order tracking and promote sales plan to boost total service sales by 15%.
- Provide feedback on the effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement, increasing profit by 3.5%.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Decreased employee turnover by 80% through year process.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Liaised between multiple business divisions to improve communications.
- Structured compensation and benefits according to market conditions and budget demands.
- Coordinated technical training and personal development classes for staff members.
Education
M.D. - Business Administration And Management
Columbus State University
Columbus, GA05.2021
Skills
- Financial and economic data
- Strategic planning
- Performance monitoring
- Staff management
- Customer trend analysis
- Linux Fedora Core 9
- Organization
- Multitasking
- Process Improvements
- Standard Operating Procedures
- Process Auditing
- Data Accuracy
- Regulatory Compliance
- Tracking Document Flow
- Regulatory Controls
- Compliance Controls
- Records Management
- Special Projects
- Office Equipment Maintenance
- Database Management
- Document Organization
- Document Scanning
- Policy Development
- Quality Management
- Quality Assurance
Summary of Qualifications
- Successful business negotiator and brand manager with long term track record of navigating a multi-dimensional role that is heavily metrics based. Through strong organizational skills, well developed work processes, critical thinking ability and effective planning, goals have been consistently accomplished and surpassed.
- Knowledge of document control, being able to work independently, self-motivation, detail orientation, confidentiality, multitasking, and troubleshooting.
- Diligent and detail oriented with strong communication and task prioritization skills.
- Forward-thinking team leader skilled in Java, Net Beans, Oracle, PowerBuilder 2021, SQL Server/ MySQL 5 ANSI C and C++.
- Commended for innovation and creative problem-solving to address business challenges.
- Skilled in managing and maintaining documents, organizing and filing records, and providing administrative support to ensure smooth operations.
Timeline
Technical Document Control Supervisor
Proctor & Gamble
05.2021 - Current
Senior Business Manager
Surge
03.2018 - 10.2021
M.D. - Business Administration And Management
Columbus State University
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