DAMARY DIAZ
Stockbridge
Summary
Committed and motivated office professional with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Hardworking, motivated, energetic, dedicated, and professional individual able to serve clients in a conscientious and pleasant manner. Outstanding oral and written communication skills. Extensive knowledge of inventory and multi-line telephone systems. Strong ability to multi-task, organized, disciplined and detail-oriented. Proficient in Medical Insurance Billing, Medical Terminology, and Medical Coding. Medisoft, Medical Manager, ICD-9/CPT-4 coding, HCPCS, CM/500 and UB92 forms, Microsoft Office Suites. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Supervisor
CVS Pharmacy
03.2021 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Back Office Coordinator
Southern Crescent Dermatology & Medical Spa
08.2008 - 08.2016
- Collect monies due for services rendered
- Called to confirm, cancel, or reschedule patient appointments
- Triaged patients, posted payments to patient accounts, assisted the doctor in surgical procedures and other staff members wherever necessary
- Improved communication efficiency between departments, clients and vendors
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Managed incoming and outgoing calls for busy medical office and scheduled patient appointments
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, scheduling of meetings, and attended conferences
- Processed office personnel’s hours to submit for payroll.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Home Delivery Clerk/Scheduler
Z-Gallerie, Inc
10.2006 - 06.2008
- Scheduled all inbound shipments for the receiving department
- Trained new employees for clerical positions
- Maintained company database for all warehouse expenses
- Answered telephones and directed them to the proper personnel
- Assisted customers with order discrepancies
- Oversaw inventory and office supply purchases
- Scheduled all client deliveries and tracked deliveries utilizing UPS and FedEx tracking systems
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
- Completed on-time deliveries by choosing best and most efficient routes.
Clerk II
Miami Dade Fire Department
11.2001 - 04.2008
- Coordinated meetings with other department managers and served as main liaison between media and departmental staff
- Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands
- Scheduled and confirmed appointments for entire management team
- Answered multi-phone line in high paced office
- Served as liaison to the Public Information Officers
- Maintained logs for office/video supplies, equipment, purchase orders and request, and petty cash
- Reported all fire rescue events to the media arena.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
Education
Javelin Technical Training Center
2008
Medical Billing and Coding -
Management Resources Institute
Miami Lakes, Florida2006
Skills
- Priority Management
- Coordinate Events
- Contract Management
- Business Planning
- Business Administration
- Inquiry Requests
- Cost Control
- Records Management
- Sorting and Labeling
- Office Management
- Office Supplies and Inventory
- Office Reception
- Client Relations
- Schedule Coordination
- Customer Service
- Order Picking and Processing
- Document Delivery
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
CVS Pharmacy
03.2021 - 02.2022
Back Office Coordinator
Southern Crescent Dermatology & Medical Spa
08.2008 - 08.2016
Home Delivery Clerk/Scheduler
Z-Gallerie, Inc
10.2006 - 06.2008
Clerk II
Miami Dade Fire Department
11.2001 - 04.2008
Javelin Technical Training Center
Medical Billing and Coding -
Management Resources Institute
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