Dameris Newson
Stockbridge
Summary
Highly accomplished Administrative Coordinator with a proven record of improving operational performance through process optimization, administrative leadership, and strategic coordination. Experienced managing high-volume workloads, supporting executive leadership, maintaining confidential business records, coordinating vendor relationships, and delivering accurate reporting in deadline-driven environments. Known for identifying process improvements, implementing standardized workflows, and building training resources that increase productivity, reduce errors, and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Aaron's
07.2023 - Current
- Serve as the sole Administrative Coordinator supporting service operations for 108 franchise and corporate retail locations.
- Coordinate the daily workflow of 200+ service work orders, ensuring timely scheduling, documentation, technician assignments, and customer communication.
- Dispatch and support six field technicians while redesigning routing workflows that reduced average work-order processing time from approximately 60 minutes to 30 minutes.
- Designed and implemented standardized five-step Standard Operating Procedure (SOP) to enhance consistency, minimize errors, and streamline technician workflows.
- Develop custom training worksheets and system reference guides that strengthen employee knowledge, accelerate onboarding, and improve productivity.
- Created Excel-based inventory tracking tools to enhance organization and address 30+ day aging inventory.
- Manage inventory of 250–300 service parts while maintaining inventory accuracy and minimizing operational delays.
- Prepare 75+ repair estimates and process 250+ invoices weekly with a high degree of accuracy.
- Generate operational reports tracking productivity, inventory, revenue, and daily completion metrics for Service, General, and Regional Managers.
- Coordinate warranty claims, logistics, and parts procurement with various manufacturers and vendors including Samsung, LG, GE, Apple, Hisense, Element, and ESS.
- Partner with leadership to identify workflow improvements that increase efficiency, support revenue growth, and enhance operational performance.
- Recognized as a trusted operational resource for solving process challenges and improving business operations.
Production Associate
Material in Motion
01.2021 - 12.2023
- Conducted quality assurance inspections on completed computers, ensuring only high-quality products were shipped.
- Assembled computer systems, ensuring compliance with production and quality standards to support timely delivery.
- Maintained workflow accuracy through effective utilization of production scanners and systems.
Election Technician
Fulton County Elections
01.2022 - 12.2022
- Troubleshot voting equipment and assisted thousands of voters, ensuring compliance and delivering exceptional customer service during critical voting periods.
- Trained poll workers on voting procedures and election technology, enhancing their preparedness for election day.
- Supported multiple county elections in a high-volume environment.
Team Lead
Sam's Club
01.2020 - 12.2021
- Led team to ensure efficient operations and high-quality customer service.
- Led team of 12 associates in receiving operations to ensure accurate and timely processing of shipments.
- Coordinated inventory control, RF scanning, and warehouse operations while facilitating employee training to enhance operational capability.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on company policies and best practices.
Team Lead / Trainer
Panera Bread
01.2019 - 12.2020
- Facilitated training programs for new team members on operational standards.
- Developed training program for new employees on operational procedures and customer service to enhance onboarding experience.
- Developed training materials to enhance learning and engagement among staff.
- Coordinated team schedules to ensure coverage during peak service hours.
- Coordinated opening and closing operations, cash handling, and daily business functions to ensure smooth workflow.
Education
Bachelor of Business Administration (B.B.A.) -
Georgia Highlands College
Rome , GA 07.2026 - 07.2026
Skills
- Customer Relationship Management
- Document Management
- Scheduling Coordination
- Process Improvement
- SOP Development
- KPI Reporting
- Data Analysis
- Microsoft Excel (Advanced)
- SharePoint
- Microsoft Word
- Outlook
- PowerPoint
- Office Supplies Management
Timeline
Bachelor of Business Administration (B.B.A.) -
Georgia Highlands College
07.2026 - 07.2026
Administrative Coordinator
Aaron's
07.2023 - Current
Election Technician
Fulton County Elections
01.2022 - 12.2022
Production Associate
Material in Motion
01.2021 - 12.2023
Team Lead
Sam's Club
01.2020 - 12.2021
Team Lead / Trainer
Panera Bread
01.2019 - 12.2020