Dametria Stephens
Savannah
Summary
Dedicated professional with extensive experience in operations, logistics, and customer service. Skilled in managing inventory, ensuring compliance with quality standards, and resolving customer inquiries to enhance operational efficiency and satisfaction.
Overview
12
12
years of professional experience
Work History
Wrap Desk Operator
Nestlé Health Science
08.2022 - Current
- Maintained quality control standards during manufacturing operations.
- Verified production specifications, inspected pallet configurations, prepared shipments, ensured labeling accuracy to maintain quality standards.
- Operated machinery to ensure efficient production processes.
- Collaborated with team members to optimize workflow and reduce downtime.
Warehouse Worker
Randstad
05.2022 - 08.2022
- Operated forklifts to move materials and products throughout the warehouse.
- Packaged products for shipment, maintaining quality standards and accuracy.
- Executed palletizing and production tasks in warehouse, ensuring compliance with safety standards.
Customer Service Representative
Alorica
03.2022 - 06.2022
- Resolved complaints by investigating issues and offering effective solutions.
- Assisted customers with inquiries and provided product information efficiently.
- Resolved customer inquiries and supported customers in high-volume call center, enhancing overall satisfaction.
- Documented customer interactions accurately in the company systems.
Delivery Driver
UPS
11.2021 - 01.2022
- Ensured timely delivery of packages by following efficient routes. using designated routes and timelines.
- Delivered packages efficiently using designated routes and timelines.
- Delivered packages using handheld scanning technology, ensuring accurate tracking and timely arrivals.
- Communicated with customers to confirm deliveries and address concerns.
Client Service Specialist / Medical Courier
LabStat
10.2020 - 08.2021
- Managed client inquiries and resolved service-related issues promptly.
- Coordinated communication between clients and internal teams effectively.
- Coordinated specimen transportation, verified documentation, and communicated with clients to ensure timely delivery and compliance.
Collections Specialist
Gulf Coast Collection Bureau
11.2016 - 10.2020
- Managed account collections for a diverse client portfolio effectively.
- Communicated with clients to negotiate payment arrangements directly.
- Resolved accounts through payment arrangements and effective customer communication.
- Resolved disputes by reviewing account history and documentation thoroughly.
Capgemini, Adecco/MyUS & Amazon
01.2015 - 01.2016
- Supported customer service, fulfillment, inventory processing, and shipping operations.
Education
Criminal Justice Coursework -
Saint Leo University
Saint Leo, FL12-2020
High School Diploma -
Sol C. Johnson High School
Savannah, GA06-2005
Skills
- Customer Service
- Data entry
- Warehouse Operations
- Logistics
- Shipping & Receiving
- Inventory Control
- Microsoft Office
- Call Center Operations
- Quality Assurance
- Delivery Operations
- Communication
- Time management
- Problem solving
- Attention to detail
- Scheduling
- Data entry
Timeline
Wrap Desk Operator
Nestlé Health Science
08.2022 - Current
Warehouse Worker
Randstad
05.2022 - 08.2022
Customer Service Representative
Alorica
03.2022 - 06.2022
Delivery Driver
UPS
11.2021 - 01.2022
Client Service Specialist / Medical Courier
LabStat
10.2020 - 08.2021
Collections Specialist
Gulf Coast Collection Bureau
11.2016 - 10.2020
Capgemini, Adecco/MyUS & Amazon
01.2015 - 01.2016
Criminal Justice Coursework -
Saint Leo University
High School Diploma -
Sol C. Johnson High School